Jobs in Illinois

Patient Resource Coordinator

OVERVIEW:

The Patient Resource Coordinator plays a vital role in advancing health equity by ensuring patients have continuous access to health insurance coverage, public benefits, and essential social support services. This position serves as the Health Center's lead specialist in insurance enrollment and resource navigation, proactively identifying and removing financial and social barriers that impact access to care.

The Coordinator provides hands-on assistance with Medicaid, Marketplace, and SNAP applications; educates patients on coverage options and renewal requirements; and responds to eligibility changes, denials, and coverage interruptions to prevent gaps in care. In addition, this role leads Social Determinants of Health (SDOH) screening and resource coordination efforts, partnering closely with medical, behavioral health, and operations teams to deliver whole-person, patient-centered care.

This position is ideal for a detail-oriented, mission-driven professional who is passionate about reducing disparities and supporting historically under-resourced communities through direct service, advocacy, and systems navigation.

KEY RESPONSIBILITIES:

Screening Patience for Insurance Coverage

Proactively screens all new and existing patients to assess insurance status, eligibility, and gaps in coverage prior to or during clinic visits.
Educates patients on available coverage options, benefits, limitations, and renewal timelines to ensure informed decision-making.
Collaborates closely with all Health Center teams to ensure accurate documentation and continuity of care.
Reactively troubleshoots coverage issues, denials, lapses, or changes in patient circumstances that may impact access to services.

Medicaid Applications

Proactively identifies patients who may be eligible for Medicaid through sliding scale application which includes- income, household, or life-event screenings and initiates application processes.
Provides one-on-one, detail-oriented assistance to complete applications, gather documentation, and submit materials accurately and timely.
Communicates clearly with patients about application status, required follow-ups, renewals, and next steps to reduce confusion and delays.
Reactively addresses application denials, requests for additional information, or coverage interruptions by coordinating with state agencies and internal teams.

Marketplace Insurance Applications

Proactively assesses eligibility for Marketplace plans for patients who do not qualify for Medicaid and provides plan comparisons tailored to patient needs.
Educates patients on premiums, subsidies, deductibles, enrollment periods, and coverage differences in a clear, patient-friendly manner.
Works collaboratively with care teams to align insurance selections with anticipated healthcare needs and services.
Reactively supports patients during special enrollment periods, life changes, or plan-related challenges to maintain uninterrupted care.

Supplemental Nutrition Assistance Program (SNAP) Applications

Proactively screens patients for food insecurity and eligibility for SNAP as part of routine SDOH assessments.
Assists patients in completing SNAP applications, recertifications, and documentation with sensitivity and confidentiality.
Educates patients on program benefits, usage, renewal timelines, and reporting requirements to support long-term stability.
Reactively intervenes when benefits are delayed, denied, or interrupted, connecting patients to emergency food resources as needed.

Lead Social Determinants of Health (SDOH) Challenges

Proactively identifies SDOH barriers such as housing instability, transportation needs, food access, employment challenges, and financial strain through patient screening and outreach. Uses the screener to connect with patients during their visit.
Develops trusting, person-centered relationships to understand patient needs, preferences, and goals beyond clinical care.
Coordinates closely with providers, behavioral health, case management, and community partners to create tailored care and resource plans.
Reactively responds to urgent or evolving SDOH needs by connecting patients to appropriate internal services and external community resources.

Medical Records Management

Manage the medical records process, including but not limited to reviewing incoming medical records requests, fulfilling requests appropriately and in a timely manner, and ensuring accuracy and compliance.
Coordinate and communicate with internal teams and external facilities to resolve issues, obtain missing information, and support problem-solving related to medical records.
Track, monitor, and communicate any outstanding or delayed requests, escalating issues as needed to ensure continuity of care and timely resolution.

Other duties:

Perform other job-related duties as assigned.

REQUIRED QUALIFICATIONS:

High school diploma or GED required.
Minimum of 3 years of experience in a community-based setting and direct service roles within healthcare or nonprofit environments.
Strong communication, relationship-building, and advocacy skills, with a demonstrated understanding of public health principles and strategies to address health disparities.
Familiarity with Google Workspace and Microsoft Office, along with basic proficiency in data entry, documentation, and resource navigation to support outreach and patient engagement efforts.

PREFERRED QUALIFICATIONS:

Bachelor's degree in Public Health, Social Work, Community Health, Health Administration, Sociology, or a related field.
Bilingual in Spanish strongly preferred; must be able to engage diverse communities with cultural humility, sensitivity, and respect.
Experience in EMR Systems, IMAN Health Center uses AthenaOne.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT:

Ability to sit or stand for extended periods of time.
Ability to work for extended hours with a computer.
Ability to work flexible hours.
Ability to lift to 50 lbs.

GENERAL SKILLS AND COMPETENCIES:

Acts as a self-starter who independently identifies patient needs and follows through to resolution.
Demonstrates high-level communication skills suited for a fast-paced clinical environment with diverse patient populations.
Maintains a detail-oriented, organized approach to documentation, applications, and follow-up.
Works intimately and respectfully with patients, ensuring they not only receive services but fully understand processes and next steps.
Collaborates effectively across all Health Center teams to ensure seamless, coordinated, and holistic patient care.

BENIFITS:

Medical, Dental, Vision
Flexible Spending Account (FSA)
401(K)
Vacation, Sick, and Personal days
Paid Parental Leave
Life and Disability Insurance

IMAN is an Equal Employment Opportunity ("EEO") Employer. Veterans and individuals with disabilities are encouraged to apply. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

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