Desktop Support Analyst

Position Summary:

Performs IT end user device configuration, installation, support, maintenance and troubleshooting at the desk side or remotely for all employees and clients of Kootenai Health and its affiliates. Responsible for analyzing, designing and implementing solutions for the desktop environment. Develops recommendations for end users and management, strategic planning and implementation. Has knowledge of commonly used concepts, practices and procedures within a particular field. Has strong organizational skill and is able to meet tight deadlines as well as coordinate, prioritize and communicate project statuses. Manages multiple issues and projects with excellent multitasking skills. Must be self-motivated and able to work independently or with a team with little to no supervision. Requires independent judgement and excellent critical thinking and troubleshooting skills. Accountable for consistently delivering excellent customer service.

This is an on‑site position located in Coeur d’Alene, ID.

Responsibilities:

• Works incident and service requests to completion for all employees and clients of Kootenai Health in person at the desk side, using a remote tool or over the phone
• Collaborates and works well with other IT teams
• Escalates incidents as needed
• Maintains knowledge base documentation
• Communicates with employees, physicians, patients and families in person, via email and phone
• Monitors end user device stock and ordering
• Documents assets accurately
• Responsible for accurate asset disposal following all security protocols
• Evaluates, plans and implements the replacement and upgrades of IT end user hardware and software
• Completes project work as assigned on time and with the highest level of quality
• Completes all mandatory training requirements
• Provides excellent customer service
• Performs other related duties as assigned
• Familiar with standard concepts, practices, and procedures within the field
• Relies on experience and judgment to plan and accomplish goals
• Regular and predictable attendance is an essential job function
• Competent to meet age specific needs of the unit assigned

Requirements and Minimum Qualifications:

• Associate’s degree with emphasis in Information Science or related discipline from accredited institution. A minimum of 3 years’ relevant experience may be accepted in lieu of an Associate’s degree
• CompTIA A+ preferred
• Deep knowledge of Microsoft Operating systems, Windows based applications is required
• Excellent troubleshooting skills that include application diagnostics, hardware diagnostics and operating systems are required
• Working knowledge of computer peripherals including but not limited to printers, fax machines, scanners and mobile devices
• Must have good critical thinking skills
• Must have excellent customer service skills
• Working knowledge of MAC OS and SCCM a plus

Working Conditions:

• Able to travel on a regular basis to assigned work sites
• Must be able to maintain a standing position
• Typical equipment used in a clinical and office job
• Must be able to stoop, crouch or bend
• Must be able to lift or move up to 40 lbs

About Kootenai Health

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

• Comprehensive medical coverage, including fully employer‑paid options for eligible full‑time employees, plus affordable plans for part‑time staff. Benefits begin on the 1st of the month following 30 days of employment.
• Dental, vision, life, and pet insurance, with telemedicine and wellbeing resources available to all employees
• Tuition assistance after 90 days to support your professional growth
• Retirement plans with pre‑tax and Roth options and employer matching from 3%–6%
• Competitive pay, plus night, weekend, and PRN shift differentials
• Award‑winning wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps
• PerkSpot discounts providing access to thousands of exclusive deals in over 25 categories
• And an employee referral bonus program

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!

Apply today!

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.