• The Inside Sales Representative handles inbound and outbound calls, develops new leads, communicates with customers, understands their needs, and ensures a smooth sales process. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
• In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to TWRS each day.

Job Scope

• Communicate with customers, make calls to potential customers, and follow up on leads
• Meet and surpass sales goals set by TWRS management
• Use persuasive skills to upsell and cross sell additional products and services
• Answer customer questions about equipment and proper use
• Enter orders for customers acquired through both inside/outside sales
• Handle customer concerns and complaints
• Resolve customer issues by collaborating with other departments
• Regularly contact customers to ensure a positive experience
• Inform customers of upcoming promotions
• Establish positive rapport with customers via phone and in person

Must Have:

• Previous experience with inside sales required
• Prioritization and time management skills
• Strong written and verbal communication skills
• Proficiency in administrative tasks and documentation
• Professionalism in all situations in the workplace and when working with customers
• Ability to maintain an organized and clean work environment
• High School Diploma or equivalent
• Must be 18 years of age or older

Preferred:

• Bachelors in relevant field preferred
• Experience with surface preparation and coatings equipment sales