Job Description: General Manager

Position Title: General Manager

Company: RNR Tire Express

Reports To: Area Manager / Regional Manager

Job Type: Full-Time (Salary plus Bonus Opportunities)

Position Summary

The Store Manager is responsible for leading the daily operations of the store while driving sales performance, developing team members, and delivering exceptional customer experience. This role requires a hands-on leader who thrives in a fast-paced environment and is passionate about mentoring others and building a strong team culture.

The Store Manager ensures that all operational, financial, and customer service goals are met while aligning the team with the company's mission of helping customers safely and affordably own the tires and wheels they need.

Key Responsibilities

Leadership & Team Development

• Lead, coach, and mentor team members to achieve individual and store performance goals
• Train employees on sales techniques, customer service expectations, and operational procedures
• Foster a positive, goal-oriented, and team-focused work environment
• Conduct performance coaching and support team member development

Sales & Customer Experience

• Drive store sales and profitability by leading the team to meet or exceed performance goals
• Ensure every customer receives exceptional service from initial contact through final delivery
• Build long-term customer relationships and promote customer loyalty
• Monitor and improve customer satisfaction and service standards

Operations Management

• Oversee all daily store operations, including sales, service, collections, and administrative functions
• Ensure compliance with company policies, procedures, and operational standards
• Manage scheduling, staffing, and daily workflow
• Maintain a clean, organized, and professional store environment

Inventory & Financial Management

• Manage inventory levels and ensure product availability
• Reduce loss and maintain accurate inventory records
• Monitor store performance and manage profitability
• Ensure accuracy in store accounting and reporting processes

Qualifications

• Previous retail management or store leadership experience required
• Strong leadership, coaching, and team development skills
• Proven ability to drive sales and achieve performance goals
• Excellent communication and customer service skills
• Ability to work in a fast-paced, team-oriented environment
• Strong attention to detail and organizational skills
• Flexible schedule required

Physical Requirements

• Ability to stand for extended periods of time
• Ability to bend, stoop, reach, and lift up to 100 pounds
• Ability to work in a fast-paced retail environment
• Professional appearance and strong communication skills required

Compensation & Benefits

• Salary + Uncapped Bonus Opportunities
• Health Insurance
• Advancement Opportunities
• Paid Vacation and Paid Sick Time
• Closed on Sundays and major holidays
• Employee discounts on tires, wheels, and services
• Ongoing leadership development and growth opportunities

Equal Opportunity Statement

RNR Tire Express is an Equal Opportunity Employer. We believe our team should reflect the communities we serve and are committed to providing a respectable, inclusive workplace. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.