Operations Manager in San Antonio, Texas at Cascade Residential Servi

The Operations Manager will oversee the daily operations of our HVAC service, maintenance, and installation departments. This role is responsible for improving operational efficiency, supporting department leaders, driving revenue and profitability, maintaining customer satisfaction, and ensuring technicians and office staff have the tools and leadership needed to succeed.

The Operations Manager will work closely with the General Manager and leadership team to manage workflow, staffing, scheduling, technician performance, customer experience, and overall departmental execution across residential and commercial HVAC operations.

Essential Duties and Responsibilities

The essential functions include, but are not limited to, the following:

Operational Leadership

Financial & Performance Oversight

Customer Experience

Systems & Technology

Supervisor Responsibilities of this Role

Oversees field and office personnel across the service, maintenance, install, and dispatch departments. Carries out supervisory responsibilities in accordance with organization policies and applicable laws.

Success Factors and Performance Indicators

The Operations Manager's success will be measured by many factors pertaining to the job, including, but not limited to:

They will have responsibility for hitting the following KPIs set by the General Manager

Minimum Qualifications

Physical Demands and Work Environment

Physical Demands:

Working Environment:

Work is primarily performed in an office setting, with regular visits to job sites, warehouses, and customer locations. Employees may occasionally be exposed to noise, dust, and varying weather conditions while visiting field locations.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.