Duties and Responsibilities include the following. Other duties may be assigned:

• Provide exceptional customer service to customers
• Serve as primary liaison with customers
• Support and provide oversight for the Customer Service Representatives.
• Open and/or close registers and prepare nightly deposits.
• Greet and assist all walk-in customers in the store
• Meet, greet, and assist all valet drive-up customers at their car
• Process customer phone and personal relations
• Consultatively assist customers with cleaning, stain and/or finishing needs and/or concerns
• Sort and examine articles, picking out those that may need hand spotting, or stain treatment
• Occasionally assist back-of-house team members, including assembling orders and light pressing duties.
• Mark-In incoming customer orders; identify garments to be laundered or dry cleaned, tag, mark and classify all pieces and input information into the computerized register
• Consistently ensure cash drawer accuracy
• Follow Company’s new customer protocol
• Attend Company offered ongoing training and education, and on-site training

Skills:

• Oral Communication Skills
• Written Communication Skills
• Customer Service
• Organizational Skills
• Project Management
• Time Management
• Phone Communication Skills
• Understanding of Point-of-Sale system

Education/Experience:

• Resume required
• Two+ years direct customer service experience (required)
• Demonstrated dependability and professional demeanor (required)
• Has led a team of 10 or more people