Service Manager – Heavy Equipment

We are seeking an experienced and driven Service Manager to lead our Service Department operations within a dynamic heavy equipment organization. This leadership role is responsible for overseeing shop and field service functions, managing personnel, ensuring operational efficiency, and delivering an exceptional customer experience.

If you are a proactive problem-solver who thrives in a fast-paced environment and is passionate about customer service and team leadership, we want to hear from you.

Summary of Primary Functions

Maintaining a schedule of shop workAssigning personnel to specific work ordersProviding work direction to Service Technicians in the repair of equipmentMaintaining a schedule of field service work and assigning personnel accordinglyManaging and coordinating trucking for pick-up and delivery of equipment

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Supervise all Service Department personnelOversee the opening and closing of work orders for effective job controlMaintain and monitor detailed records of technician time and performanceSchedule and monitor equipment pick-up and deliveryFrequently interact with customers to explain quotes and discuss any changes prior to service completion to ensure satisfactionIdentify and up-sell services necessary to improve equipment efficiency and safetyStay current on product improvement programs from DeereCoordinate with Deere on programs, warranties, and technical machine concernsOrder and maintain necessary shop suppliesMonitor customer satisfaction through phone calls and on-site visitsInterview, hire, and develop qualified personnelReport shop goals and performance metrics to the General ManagerAssist in planning and developing service marketing programsAct as site Safety Coordinator in conjunction with Dynamic Equipment Safety ProgramAssess training needs and coordinate the delivery of required training programsOther duties may be assigned

What You Bring

Education & Experience

Two-year certificate from a college or technical school and five (5) years of related experience desired; Bachelor’s degree preferredHeavy equipment service experience may substitute for or be combined with educationHigh school diploma or equivalent requiredPrevious experience in sales or customer service a plusPreferred: Previous experience as a Service Manager in construction, heavy equipment, or rental industryPreferred: Bilingual (English/Spanish)

Skills & Qualifications

Leadership & Communication

Strong ability to supervise, coach, and motivate service personnelExcellent verbal and written communication skillsAbility to read, analyze, and interpret business periodicals, technical procedures, and governmental regulationsAbility to prepare reports, business correspondence, and procedure manualsAbility to effectively present information and respond to questions from managers, customers, and the public

Technical & Analytical Skills

Strong computer proficiencyAbility to calculate discounts, commissions, percentages, area, volume, and apply basic algebra, statistics, and geometryStrong reasoning skills with the ability to solve practical problems in environments with limited standardizationAbility to interpret written, oral, diagram, or schedule-based instructions

Organizational & Core Competencies

Highly developed organizational and multitasking skillsExcellent customer service and relationship-building abilitiesStrong problem-solving and critical thinking skillsHigh level of professionalism and integrityCollaborative mindset with a positive team spiritSelf-motivated and results-driven

Certificates, Licenses & Registrations

Valid driver’s license (required)Forklift Certification (required)

Physical Demands

The physical demands described here are representative of those required to successfully perform essential job functions. Reasonable accommodations may be made for individuals with disabilities.

Regularly required to use hands to handle or feel; reach with hands and arms; and talk or hearFrequently required to stand, walk, climb or balance, and stoop, kneel, crouch, or crawlOccasionally required to sitMust occasionally lift and/or move up to 50 poundsRequires close vision, distance vision, color vision, peripheral vision, and depth perception

Why Join Our Dynamic Team?

At Dynamic, we believe in fostering a supportive and inclusive work environment. We offer opportunities for professional growth, ongoing training, and the chance to work with a collaborative and high-performing team.

Competitive pay aligned with your experience 3 options of Health Plans to choose from, one heavily subsidizedDental, Vision, Hospital Confinement plan and other voluntary ancillary insurances 100% company paid TeleHealth, Employee Assistance Program, Health and Wellness Program, Paid Life Insurance and Short-Term Disability Option for Voluntary Life Insurance for self and dependents Employee Wellness Program401(k) Plan and Health Savings Account, both matched by the companyCompany paid Holidays and up to 40 hours of your paid time off (PTO) are eligible to be rolled over into the next year Employee uniforms (select departments)Annual tool and boots reimbursements for those in applicable positions

Affirmative Action/EEO statement

Dynamic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Successful candidate must consent to a drug test and pass a background check upon accepting this position and prior to their start date.

This posting is not intended to be an all-inclusive list of duties and responsibilities but constitutes a general definition of the position’s scope and function.

You’ll Be a Great Fit If:

You are a customer-focused leader with strong attention to detailYou enjoy mentoring teams and building a high-performance service departmentYou thrive in a fast-paced, operational environmentYou proactively look for opportunities to improve efficiency and exceed customer expectationsYou bring professionalism, accountability, and integrity to everything you do

Ready to Take the Next Step?

If you are ready to lead a skilled service team and drive operational excellence in the heavy equipment industry, apply today.