Role Purpose
To ensure Guests are seated at a clean and properly set table within the shortest amount of time possible. To maintain cleanliness of the restroom, perimeter of the building and parking lot. To work with W/Ws and Host/Hostesses to ensure Guests receive excellent service.

Key Responsibilities & Accountabilities

Promptly busses and resets tables after each Guest's departure.

Maintains cleanliness of restroom, perimeter of building and parking lot.

Checks cleanliness of the busstand from previous shift and notifies Manager of any problems. Sets up the busstand, restocks and prepares busstand for shift change and/or close.

Checks beautification schedule for the day and completes assigned duties.

Checks high chairs and booster seats for cleanliness.

Empties trash and spot sweeps the restaurant and bar floor.

Prepares coffee and iced tea.

Offers assistance to Guests by clearing away dishes and glassware, and refills beverages.

Cleans and sanitizes throughout the shift.

Prepares OTLE and/or close.

Key Decisions
Influences:

Guest Experience

Issues around cleanliness and sanitation

Measures of Success

Consistently fulfill the Key Responsibilities and Accountabilities above

Guest satisfaction scores

Cleanliness and sanitation

Qualification Requirements

Must be able to read menu items

Must be able to clearly communicate Guest needs to other Team Members

(W/W's, door person, bartender or Manager)

Must be able to hear well amongst loud background noise in order to answer telephone and respond to Guest requests

Must be able to frequently lift and carry up to 70 lbs.

Competencies
PASSION FOR THE GUEST (Friendliness, Sociability): actively contributes to fun, friendly and engaging service

Understands how their role impacts the guest • Displays a caring attitude towards guests.

Contributes to the guest experience through knowledge of job and products

Demonstrates a service attitude by providing support to those who are directly serving the guest

Consistently follows recipe directions to provide quality food that meets the guests' expectations

Handles special requests in a responsive and positive way

Utilizes customer feedback to provide a better guest experience

COMMUNICATION (Sociability, Cooperation): keeps the lines of communication positive, open and productive

Pays close attention to guests' and coworkers' special requests to ensure accuracy

Responds positively to conflict situations and works to find appropriate solutions

Keeps interaction positive and productive; avoids conveying negative messages

Shares information with others to raise awareness of potential needs and concerns

Listens carefully and attentively to others without interrupting

Asks thoughtful questions to ensure proper understanding of the message being conveyed

Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions

PASSION & INITIATIVE (Drive & Energy, Dependatiblity): keeps it fun and keeps up with the pace

Shows guests and team members that he/she genuinely enjoys the job

Displays passion, energy and pride in doing the job right

Exhibits ability to learn the craft and a desire to continue to develop and grow.

Works with a strong sense of urgency and drive; pushes for quick, yet accurate results

Focuses on the way he/she approaches a task, not just the task itself

Takes independent action to improve existing systems and processes

Enthusiastically promotes the TGI Friday's brand and menu items

RELIABILITY & ACCOUNTABILITY (Acceptance of Authority, Dependability, Integrity): Works hard and delivers quality results

Arrives on time and ready to work dressed in proper uniform

Attends all required shift meetings and is prepared to contribute

Follows proper safety and sanitation procedures; does not take shortcuts that may jeopardize quality standards

Minimizes wastes and costs (e.g., maintains proper rotation of inventory)

Balances speed of production with accuracy and quality

Responds to complaints about food quality issues by owning the situation and solving the problem quickly and properly

Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions

FLEXIBILITY & STRESS TOLERANCE (Stress Tolerance, Dependability): Knows that anything can and will happen and handles uncertainty in a calm, controlled manner

Addresses daily challenges and obstacles with confidence and a positive attitude

Handles multiple tasks without becoming visibly overwhelmed or flustered

Easily adjusts to meet changing demands and new responsibilities

Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift

Maintains an even-tempered demeanor even in stressful situations

Responds calmly to problems and controls emotional reactions

Handles him/herself in a professional manner at all times

TEAMWORK & COLLABORATION (Friendliness, Cooperation): Fuels an environment where everyone pitches in and gets along

Recognizes the importance of working together to accomplish goals

Actively promotes cooperation, respect, and acceptance of all team members

Establishes positive and supportive working relationships with all team members to maintain a productive environment

Takes on additional responsibilities to ensure proper coverage during rush periods

Reaches out to team members when necessary to ensure timely completion of all tasks

Takes advantage of opportunities to set an example for new or inexperienced team members