• Hire, onboard, train, and manage all café employees
• Create and foster a positive, inclusive, and supportive workplace culture
• Develop and maintain training materials, including:
• Employee handbook
• Training manual
• Conduct bi-annual (or at minimum, annual) performance reviews
• Lead by example on the floor when needed, including opening, closing, or shift coverage

• Create weekly staff schedules at least two weeks in advance
• Ensure appropriate staffing levels during all operating hours
• Place and manage weekly vendor orders
• Submit bi-weekly payroll accurately and on time
• Track, manage, and report monthly inventory
• Monitor sales, labor, and key performance metrics
• Maintain POS backend programming and menu updates

• Develop new menu items and recipes aligned with the café’s vision
• Ensure consistent, high-quality coffee and food standards
• Maintain a strong focus on hospitality and guest satisfaction
• Address guest feedback and resolve concerns professionally and thoughtfully

• Ensure all equipment and facilities are clean, safe, and in proper working condition
• Coordinate maintenance and repairs as needed
• Maintain a current state-issued SERVSafe Manager Certification

• Collaborate with Urban Sprouts leadership and marketing partners to shape:
• Brand voice and messaging
• Visual identity and guest experience
• Promotions and community engagement efforts
• 
  

• Passion for specialty coffee and the ability to inspire that passion in others
• Strong desire to serve others and lead with hospitality
• Proven experience in hospitality management
• Experience managing a specialty coffee shop with food service or a restaurant
• Excellent written and verbal communication skills
• Strong conflict resolution and problem-solving abilities
• Comfort with POS systems, Microsoft Office, Google Suite, and related tools
• Ability to manage multiple priorities in a fast-paced environment
• Organized, proactive, and detail-oriented

• Reports To: The Director of Storytelling & Engagement will serve as the direct point of contact and act as a liaison between Café O Play and the center. If the direct supervisor is unavailable, the Chief of Strategy and Institutional Advancement and the Chief Operations Officer will serve as secondary points of contact for additional support.
• Supervises: All Café O’Play staff

• Consistent schedule
• Paid onboarding and training period prior to opening
• Opportunities to help build and shape a new café from the ground up
• Supportive, mission-driven nonprofit work environment
• 403(b) Retirement Plan
• 75% employer paid health, dental, and vision insurance
• After one year of employment, coverage increases to 90%
• Paid holidays
• Two paid mental health days
• One week of paid vacation/sick time

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