Anovaeon, LLC serves as a dedicated strategic partner to government and other customers. We provide a range of professional services, including specialized facilities, customized logistics support, and direct care services.

We hire individuals who share our commitment to excellence and exceeding customer expectations. Anovaeon offers competitive salaries, comprehensive benefits, and training and development opportunities.

Position Overview:

The Processing Site Supervisor oversees daily case processing operations within an ICE processing facility. This position is responsible for supervising Case Processing Specialists and Case Processing Aides during assigned shifts, ensuring accurate administrative processing of immigration case documentation, and maintaining operational coordination with facility partners.

Processing Site Supervisors ensure that case processing operations are conducted efficiently, accurately, and in compliance with federal requirements. The supervisor coordinates daily workflow, manages staffing assignments, performs quality assurance reviews, and serves as the primary operational point of contact during their assigned shift.

This role reports directly to the Processing Operations Director and works closely with leadership across facility operations, including security, medical, IT, and administrative teams.

Essential Functions:

Shift Leadership & Team Supervision

Supervise Case Processing Specialists and Case Processing Aides during assigned operational shiftsAssign daily responsibilities and manage workload distribution among processing staffMonitor team performance to ensure operational standards and productivity expectations are metProvide direction, coaching, and operational guidance to processing personnelEnsure proper staffing coverage and operational continuity during shiftsAddress operational issues and staff concerns as they arise

Case Processing Operations Oversight

Oversee daily administrative case processing activities conducted by processing staffEnsure case documentation and administrative tasks are completed accurately and within required timelinesMonitor case processing workflow to ensure efficient movement of cases through the processing pipelineSupport processing staff by resolving workflow bottlenecks or operational barriersEnsure compliance with all ICE administrative processing procedures and operational protocols

Quality Assurance & Compliance

Conduct routine quality assurance reviews of case documentation and processing activitiesIdentify documentation errors, process gaps, or compliance issues and implement corrective actionsMonitor adherence to established procedures, policies, and operational guidelinesMaintain documentation of quality assurance reviews and operational observationsEscalate significant compliance or operational concerns to the Processing Operations Director

Operational Coordination

Coordinate with facility partners including security personnel, medical staff, IT support, and other operational teamsFacilitate communication between processing staff and other operational departments within the facilityCoordinate with facility leadership to ensure smooth detainee flow through processing activitiesSupport coordination of operational activities involving multiple departments

Staffing & Schedule Management

Develop and manage shift schedules for Case Processing Specialists and Case Processing AidesEnsure appropriate staffing coverage to meet operational requirementsMonitor attendance, shift coverage, and workforce availabilityCoordinate staffing adjustments in response to operational needs

Training & Staff Development

Support onboarding and training of new processing staffReinforce operational procedures and documentation standards with team membersCoordinate with training personnel to ensure staff receive required operational trainingProvide ongoing performance feedback and mentorship to processing staff

Communication & Reporting

Provide operational updates and shift reports to the Processing Operations DirectorDocument significant operational events, workflow challenges, or staffing issuesCommunicate operational priorities and updates to processing staffParticipate in leadership meetings and operational briefings as required

Knowledge and Skills

Strong leadership and team management skillsAbility to oversee complex operational workflows in a fast-paced environmentStrong organizational and coordination abilitiesExcellent written and verbal communication skillsAbility to identify operational challenges and implement solutionsStrong attention to detail and commitment to quality assuranceAbility to maintain professionalism in secure government environmentsProficiency with Microsoft Office applications and administrative systems

Education and Experience

Bachelor’s degree preferred; relevant experience may substitute for educationMinimum of 3-5 years of experience in administrative operations, case processing, or government program supportPrior supervisory or team leadership experience strongly preferredExperience working in government operations, detention environments, legal administration, or immigration programs preferredExperience with case management systems or administrative documentation processes preferredBilingual English-Spanish preferredMust be a U.S. citizen to comply with federal contract requirements

Requirements of Employment

Employees must be a U.S. Citizen or a Legal Permanent ResidentEmployment is contingent upon successful completion of the following screening:Federal background investigation (up to and including a Tier 4 DHS clearance)Criminal history checkVerification of employment and education historyCompliance with all government credentialing requirementsDrug screeningEmployees must adhere to all federal security, confidentiality, and operational protocols while working within government facilities.

Work Environment

Fully onsite position within an ICE processing facility in MarylandWork schedules include 24/7 coverage, and may include shifts on overnights, evenings, weekends and holidays.Standard administrative office and processing facility environmentMay involve extended periods of computer work and documentation processingFast-paced operational environment requiring attention to detail and professionalism

Physical Requirements:

Ability to sit at a computer workstation for extended periods while conducting data entry and interviewsAbility to stand and walk for extended periods during facility operations (up to 8-12 hours per shift)Ability to lift, carry, and move supplies and equipment up to 50 poundsAbility to bend, stoop, reach, and perform repetitive motionsCapability to work in varied environmental conditions (indoor/outdoor, temperature variations)Ability to respond quickly to emergency situations throughout the facilityVisual acuity for detailed computer work and document reviewAuditory ability to conduct interviews and monitor facility for safety concerns

Other Duties & Information:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

Position Type: Hourly Full-TimeTravel Requirements: NoneLocation: On-Site

About Anovaeon, LLC: https://www.anovaeon.com

Anovaeon, LLC is a solutions-driven company providing end-to-end expertise in humanitarian response. We don’t staff projects—we bring the right teams with the right tools, guided by innovative leadership, that together deliver operational success. From disaster response and recovery to migration and emergency preparedness, we integrate strategic leadership with hands-on execution. Our team combines deep industry experience with data-driven solutions, ensuring our partners are well equipped to mitigate crises effectively and deliver real impact and mission success.

Anovaeon, LLC is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law.

This policy applies to all terms of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities, and general treatment during employment.

The pay range for this role is:37 - 37 USD per hour(Hagerstown Processing)