What makes The Harris Law Firm voted The Best Law Firm and The Best Lawyers since 2019 by Best Lawyers® and Best Place to Work since 2023?

With a mission of providing superior legal representation and outstanding service for our clients while maintaining a high level of respect and appreciation for our team, as well as strategic and deliberate care for our community and beyond, The Harris Law Firm’s culture is truly unrivaled.

Our WeCare® initiative encourages employees to care for our clients, our community, and ourselves. As active participants in Denver’s business and charitable communities, we maintain a strong and longstanding ethic of pro bono service. Although we are one of the largest and most respected family law firms in the region, we pride ourselves on being a collaborative and supportive team.

We focus on our clients’ welfare and dignity, and we prioritize settling cases and protecting children. In our team-driven atmosphere, you will find a culture of collegiality, mutual support, and encouragement.

We offer a comprehensive benefits package, including:

• 401(k) with employer match
• Health insurance
• Company-covered short-term disability, long-term disability, AD&D, and parental leave
• RTD EcoPass
• $20 per month wellness stipend
• Voluntary accident, critical illness, and hospital indemnity insurance
• Regular training and professional development opportunities
• 80 hours of PTO in your first 12 months, increasing to 120 hours in your second year.

The Harris Law Firm is an equal opportunity employer.

Who are we?

• We provide outstanding customer service and communication via phone and email
• We have the ability to establish rapport and relationships through effective communication
• We prioritize calls, leads, tasks effectively
• We handle a variety of situations and conversations
• We are Self-motivated
• We are goal oriented
• We are comfortable with high call volume
• We have the ability to maintain professionalism regarding confidential and highly sensitive information

For more information regarding our outstanding team and culture, visit: https://www.harrislawcares.com

What Does Our Lead Intake Coordinator Do?

Our Lead Intake Coordinator plays a critical role in both client experience and intake team operations. This individual serves as a working lead responsible for guiding and supporting a team of Intake Coordinators while also managing high-level intake responsibilities and complex prospective client matters.

This role combines leadership, mentorship, organization, and customer service excellence to ensure the intake department operates efficiently and consistently.

Key Responsibilities:

• Review, prioritize, and assign incoming leads and prospective clients
• Provide day-to-day guidance and support to a team of Intake Coordinators
• Monitor intake workflows to ensure timely follow-up and client responsiveness
• Assist with balancing workloads and helping coordinators stay on track with follow-ups and task management
• Serve as a resource for escalated or high-priority intake matters
• Help train, onboard, and mentor new Intake Coordinators
• Maintain and improve intake processes, templates, and workflows
• Monitor Salesforce and intake systems for accuracy, consistency, and efficiency
• Screen phone calls before scheduling attorney consultations
• Build immediate rapport with prospective clients through empathy and professionalism
• Conduct follow-ups on pending leads and consultations
• Maintain accurate logs, reporting systems, and tracking metrics
• Schedule consultations and support attorneys throughout the intake process
• Collaborate closely with attorneys, leadership, and operations teams
• Assist with VIP and high-complexity cases when needed

You Excel in This Role If You:

• Naturally lead by example and enjoy supporting others
• Are highly organized and able to juggle multiple moving priorities
• Can confidently make decisions and prioritize urgent matters
• Communicate with warmth, professionalism, and empathy
• Are comfortable coaching others and providing real-time support
• Thrive in a fast-paced, high-volume environment
• Have strong follow-through and accountability
• Treat a Friday afternoon call with the same care as one on Monday morning
• Have inbound sales, customer service, or call center experience (preferred)
• Have prior leadership or supervisory experience (preferred)
• Have experience with Salesforce or CRM systems (preferred)

What you bring to the team...

• 4+ years of customer service, intake, or sales experience
• Previous leadership, lead, or supervisory experience preferred
• Strong multitasking and organizational skills
• Excellent verbal and written communication skills
• Ability to remain calm, compassionate, and professional under pressure
• Experience working in a law firm or legal environment is a plus

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an intake coordinator to successfully perform the essential functions of this job.

• Prolonged periods sitting at a desk and working on a computer
• Prolonged periods of talking and listening on the phone
• Must be able to lift up to 15 pounds at times

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

WORKING CONDITIONS AND ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.

• Typical business office environment

• Must be able to share workspace, attend meetings, and meet deadlines

• Business attire required

• Must have the ability to work from our Denver or Englewood office

This position offers a base salary of $60,000 annually plus a monthly commission/bonus opportunity tied to performance metrics.

Historically, individuals in similar roles have earned approximately $2,000–$7,000 per month in additional performance-based compensation.