B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap® and CAPS®.

Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise® philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit www.bbraunusa.com

Position Summary:

Responsibilities: Essential Duties

Manage and maintain sales alignments within SAP to ensure data accuracy and compliance.Execute mass data uploads and updates using Winshuttle.

• • Support and manage special projects as assigned.
  • Supervise Customer Support Representatives and/or Customer File Specialists.
  • Direct daily workflow and monitor workloads to ensure timely and accurate resolution of client inquiries.
  • Monitor phone calls, call metrics, and other customer interactions; provide feedback, performance coaching, and guidance as needed.
  • Provide direct support to assigned customer accounts to ensure service expectations are met.
  • Ensure proper phone coverage, scheduling, performance management, and resolution of personnel-related issues.

  This list of duties is not exhaustive and may include other responsibilities as assigned by the supervisor.

Expertise: Knowledge & Skills

• Basic knowledge of relevant business practices, procedures, and professional standards.
• Ability to apply standard theories, principles, and concepts to analyze situations and recommend appropriate actions.
• Strong judgment and problem-solving skills for resolving day-to-day operational issues.
• Ability to work under general supervision while planning and accomplishing assigned objectives.
• May assist with onboarding, training, assigning tasks, and reviewing work for peers.
• Effective communication skills with internal stakeholders including supervisors, peers, and direct reports, as well as frequent interaction with external vendors or contractors.

Required:

• Bachelor’s degree required, or an equivalent combination of education and relevant experience.
• 4–6 years of related professional experience required.
• Ability to work non-standard schedules as business needs require.

Responsibilities: Other Duties:

The preceding functions have been provided as examples of the types of work performed by employees assigned to this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this description are representative of the knowledge, skill, and/or ability required. Management reserves the right to add, modify, change or rescind the work assignments of different positions due to reasonable accommodation or other reasons.

Physical Demands:

While performing the duties of this job, the employee is expected to:

• Light work - Exerting up to 20 lbs of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Work Environment:

The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. The range provided is a reasonable estimate.

B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at www.bbraunusa.com.

Through its “Sharing Expertise®” initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.

We are an equal opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected characteristic. Know Your Rights: Workplace Discrimination is Illegal, click here.