• Warm, hospitable demeanor with a genuine love for people; skilled at making others feel welcomed and valued.

• High school diploma or equivalent; Associate’s degree or higher preferred.

• Proficiency with standard office equipment and computers, including Microsoft Outlook, Word, Excel, and willingness to learn church management software.

• Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.

• Excellent verbal and written communication skills.

• Ability to handle sensitive matters with discretion and maintain absolute confidentiality.

• Self-starter who can work independently, take initiative, and follow through on tasks without close supervision.

• Experience with inventory management, supply ordering, or facilities coordination is a plus.

• Experience leading or developing volunteers or building teams is a plus.

Volunteer Leadership & Development

• Develop and lead volunteer teams that support Central Office functions.

• Invest in volunteer growth through book studies, spiritual development opportunities, and leadership development experiences.

Front Desk & Hospitality

• Ensure that all incoming phone calls and gathered information get directed to the appropriate person.

• Champion and help create a warm, welcoming environment for guests, vendors, volunteers, and staff- offering drinks, opening doors, and making every guest feel genuinely cared for.

• Oversee incoming/outgoing mail sorting and distribution.

• Own the daily Prayer Update All Staff email process, gathering campus information and ensuring timely distribution Monday–Friday.

• Oversee the info account email inbox, ensuring all inquiries are routed or addressed in a timely and professional manner.

• Coordinate campus materials pick-up reminders to campus teams.

• Lead the planning and execution of holiday door and delivery room signage.

• Lead the way with a welcoming experience for new staff on their first day; partner with the Team Development & Resourcing team to serve as a frontline presence in welcoming new team members and ensuring a welcome flag is set up.

• Oversee hospitality for visiting church teams, coordinating logistics and ensuring an excellent on-campus experience.

Office Operations & Supply Management

• Ensure the workroom is consistently stocked and well-maintained, proactively managing reorder needs.

• Own conference room readiness: ensure markers, tissues, and supplies are stocked, rooms are tidy and presentation ready.

• Serve as the centralized point of contact for office supply ordering; connect with ministry departments regularly to anticipate and fulfill basic supply needs across the organization.

• Oversee ordering and inventory management of letterhead, branded cards, and envelopes.

• Manage mailboxes, including label materials and distribution processes.

• Ensure postage needs are met for staff and coordinate ongoing postage machine upkeep.

• Own monthly mail machine and copy machine logs.

• Support the Accounting department with specific mailings; payables weekly and 90 Day Tithing Challenge; assist staff with various administrative projects as needed.

• Oversee distribution of incoming packages and deliveries.

Kitchen & Facilities Care

• Ensure kitchen areas are well-maintained and inviting — overseeing regular refrigerator cleanouts, supply restocking, and coffee machine upkeep.

• Ensure that the reception area is consistently stocked with water, coffee, and mints for guests and staff.

• Own the overall cleanliness, organization, and welcoming atmosphere of the Central Office environment.

Staff Culture & Events

• Own birthday card coordination for Central Office staff (and all staff, as capacity allows).

• Champion a fun, connected Central Office culture.

• Oversee the assembly and mailing of Cookie Drops on behalf of the Online team.

• Lead preparation logistics for All Staff days, LCBC U, and in-house team lunches- coordinating supplies, food, and setup.

• Stay up to date on organizational key dates, events, and happenings.

Data & Systems Support

• Develop proficiency in church management software to oversee and execute a variety of administrative tasks.

• Own data cleanup projects as assigned, including overseeing duplicate profile merges and pulling attendance data as needed.