Assists the Executive Housekeeper with the management of the housekeeping department. Guides staff in maintaining the highest levels of cleanliness and quality service, exceeding guest expectations and hotel standards in a friendly, professional manner. Additional responsibilities include staffing, training, scheduling of Team Members, and inventory control.

Job Specifications

Qualifications

• Thorough knowledge of all matters relating to the proper administration and operation of hospitality housekeeping operations
• Issues all Room Attendant & House Person keys
• One to three years of management experience in large, fast paced, hotel housekeeping environment
• Ability to maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
• Effective management, leadership, organizational, and communication skills
• Able to read and interpret documents
• Able to work with and apply mathematical concepts
• Able to write routine reports and correspondence
• Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Able to speak effectively before groups of guests and hotel Team Members
• Able to push, stand, stoop, bend, and lift items weighing up to 50 pounds repetitively during entire shift
• Ability to work a flexible schedule including weekends and holidays.

General

• Promotes and applies teamwork skills at all times.
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance.
• Is polite, friendly, and helpful to guests, management and fellow Team Members
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
• Able to push, stand, stoop, bend, and lift items weighing up to 50 pounds repetitively during entire shift
• Ability to work a flexible schedule including weekends and holidays.

Job Duties

Job Specific

• Responsible for the smooth, efficient, cost-effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships.
• Prepares daily work schedule to meet occupancy demands and room turn
• Analyzes daily room turn and makes staff or procedural adjustments as necessaryManages Housekeeping Rooms personnel
• Ensures aggressive cleaning of vacant dirty rooms during tight turns; punches vacant ready rooms, and provides any other assistance as needed on guest floors
• Assumes duties of Executive Housekeeper in Executive Housekeeper’s absence
• Inspects and evaluates physical condition of the hotel daily for cleanliness and necessary repairs
• Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings
• Responsible for overseeing the activities of Housekeeping Supervisors and Room Attendants
• Greets and interacts with guests in an outstandingly friendly and professional manner

Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day

• Coordinates out-of-order rooms and room maintenance with Guest Services and Engineering
• Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department
• Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed
• Maintains close contact and ensures good communication with Team Members
• Ensures that responsive and efficient repair services are provided to satisfy guest requests
• Investigates guest complaints and takes corrective measures
• Encourages a positive attitude among Team Members and treats guests and fellow Team Members with courtesy and respect
• Interviews and makes recommendations regarding hiring of personnel
• Interviews and selects Housekeeping supervisory and line level personnel
• Provides training for Team Members regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks
• Provides Team Member safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety
• Sets agenda for guest awareness training
• Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance
• Responsible for projects assigned to second and third shift Team Members
• Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff
• Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility
• Coordinates the repair of Housekeeping equipment such as vacuums, buffers, carts, and furniture
• Plans special lobby cleaning projects and ensures their completion
• Coordinates lobby maintenance projects with Engineering
• Plans maintenance of lobby floors
• Other duties as assignedGeneral
• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow Team Members
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Within the first 30 days must be able to perform to standard all activities on the New Hire Training Checklist.