In July 2025, BBB Partners merged with Cutcher & Neale, bringing together a locally recognised Melbourne firm with one of Australia's leading financial services businesses. While this role is based in the BBB Partners Melbourne office, you'll enjoy the professional growth opportunities of being part of a national firm with more offices in Sydney, Brisbane, and Newcastle.

At Cutcher & Neale and BBB Partners we are True Professionals who believe in being Stronger Together by empowering our people to be their best and do their best work. We do this by providing a supportive team environment, ongoing professional and personal development opportunities, and a genuine balance between work and life commitments.

We’re looking for a highly organised and client-focused Relationship Manager to join our Residential & Commercial Finance team. In this dynamic role, you’ll provide critical support across the client lifecycle, helping to manage compliance processes, improve internal systems, and coordinate loan administration through to settlement.

This role plays a key part in supporting our Credit Advisors to deliver excellent service outcomes to clients. With strong communication skills, attention to detail, and a passion for helping others succeed, you’ll thrive in a high-performing team where collaboration and ownership are valued every day.

• Manage portfolios including loan expiries, pricing, and annual reviews
• Coordinate documentation and CRM updates across the finance process
• Liaise with clients, lenders, advisors, and other stakeholders
• Manage digital compliance platforms and track deal flow
• Oversee final stages of finance applications including post-settlement
• Support compliance reporting and quality assurance processes
• Collaborate with wider administration team
• Contribute to continuous improvement and internal workflow projects
• Provide diary management and support to Advisors as needed

What you'll bring

• Understanding of the credit process and lending policy frameworks
• Excellent written and verbal communication skills
• A team-first mindset and desire to support others
• Confidence learning new systems and managing CRMs
• Previous experience in a client support, finance admin, or lending environment
• A passion for improving processes and delivering a great client experience
• The ability to manage competing priorities with professionalism and care
• Experience with AOL and MyCRM highly regarded

Ready to join us? Click Apply now, upload your resume and answer a few quick questions to help us get to know you.