Who We Are

At Trax Credit Union, we exist to move people forward. We are committed to creating a path to financial health for every member we serve. Our work is guided by accountability, service, passion, integrity, respect, and excellence—and we’re looking for leaders who bring these values to life every day.

Position Summary

Ready to step into a leadership role where you can make a real impact—on both your team and your members? As an Assistant Branch Manager, you’ll be the right hand to the Branch Manager and a go-to leader for the entire branch.

You’ll help keep everything running smoothly, coach and develop your team, and ensure every member interaction reflects the high standard of service we’re known for. From operations to sales to team development—you’ll have your hands in it all (in the best way).

What You’ll Do (AKA How You’ll Lead & Make an Impact)

• Partner with the Branch Manager to keep daily operations running seamlessly across teller, member service, and lending functions
• Be the go-to expert—answering everything from quick questions to more complex scenarios around products, policies, and regulations
• Oversee cash operations, including vault balancing, cash ordering, and decision-making around member transactions and funds availability
• Jump in when needed—serving as a teller or vault teller and handling all related duties with confidence
• Drive growth by identifying opportunities, building relationships, and connecting members with the right financial solutions
• Help the branch hit (and exceed) goals for loans, new accounts, and referrals
• Open new accounts and guide members through important financial decisions
• Detect and prevent fraudulent activity—protecting both members and the credit union
• Review and explain credit reports in a clear, helpful way
• Originate, process, and close loans from start to finish
• Coach and develop team members—building their technical skills, sales confidence, and people skills
• Keep communication strong across the team, fostering a positive, professional environment
• Support branch security and operations alongside the Branch Manager
• Take initiative in your own growth—continuously building your skills and leadership capabilities
• Maintain NMLS registration in compliance with the S.A.F.E. Act
• Ensure all work meets regulatory requirements (including the Bank Secrecy Act)
• Step up wherever needed—because great leaders do it all

What You Bring

• 3+ years of experience in a financial institution
• At least 1 year of sales experience (in person and/or over the phone)
• 1+ year of cash handling experience
• Strong leadership instincts—you’re comfortable guiding others and making decisions
• A balance of operational know-how and people skills
• The ability to stay organized, adaptable, and solutions-focused in a fast-paced environment
• A genuine passion for helping both members and your team succeed

Why You’ll Love This Role

• You’ll have real influence—on team performance, member experience, and branch success
• It’s a hands-on leadership role where no two days look the same
• You’ll grow your leadership skills while staying connected to the front line
• You’ll be part of a team that values collaboration, accountability, and service

Our Commitment

At Trax Credit Union, we don’t just manage finances—we help people move forward. If you are passionate about making a difference, leading with integrity, and creating meaningful impact in your community, we encourage you to apply.