JOB DESCRIPTION:

Under general direction, provides technical analysis and support for maintenance, troubleshooting, and problem resolution of data center facilities, applications, and systems. Provides planning analysis and support for monitoring workflow, methods, and procedures for data center operations. Recommends standard policies and procedures for providing routine service.

Preferred Certifications -

• CompTIA A+ • CompTIA Network+• CompTIA Security+• CompTIA IT Operations Specialist

ESSENTIAL JOB FUNCTIONS:

• Communicate all system outages, establish bridge calls during critical system outages, and provide routine status updates until resolution

• Support data circuit outages with basic troubleshooting, opening tickets with the service provider, and providing ongoing status updates until resolution

• Oversee enterprise batch job streams and escalate any issues or failure alerts

• Manage Escrow account documentation, support new requests, and issue passwords to authorized requesters

• Support data center facilities and operations, perform hardware installations, decommissions, and relocations, maintain inventory and data center documentation, and support installed hardware systems

• Provide feedback on process improvements and to improve workflow processes and procedures

• Assist with incident logging and response efforts to conclusion and develop after-action improvements as necessary

• Participate in ongoing skill development to build skills to support complex systems. Assist with team cross training.

• Comply with related practice standards, processes, and procedures

Marginal or Periodic Functions:

• Adheres to internal controls and reporting structure.

• Performs related duties as required.

KNOWLEDGE/SKILLS/ABILITIES:

• Must possess excellent written and oral communications skills

• Must possess excellent customer service skills • Must possess fundamental understanding of complex IT systems and architecture

Minimum Qualifications:

• Associate degree or equivalent from an accredited college or university in a related field or High School diploma with two years of technical experience.

Preferred Qualifications:

• Bachelor's degree or equivalent from an accredited college or university in a related field.

LICENSES, REGISTRATIONS OR CERTIFICATIONS Preferred:

• CompTIA A+

• CompTIA Network+

• CompTIA Security+

• CompTIA IT Operations Specialist

WORKING ENVIRONMENT/EQUIPMENT:

Standard office environment.

*This position is through UTMB HealthCare Systems Staffing (HCSS), the in-house staffing agency for UTMB. While there are no UTMB or state benefits associated with this position, the candidate will have the opportunity to participate in the 401k retirement plan offered to HCSS employees.

Compensation

• Hiring Range: $36.00