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Network Technician (L4)

Position: Network Technician (L4)

Client: Ciena

Location: Columbus, OH (100% Onsite)

Duration: Long-term Contract

Rate: $50/hr - $52/hr on C2C

Key Responsibilities:

• Manage deployment project documentation (daily reports, closing docs, engineering updates)

• Collect, validate, and submit network test records

• Perform advanced provisioning, troubleshooting, and software upgrades

• Provide remote support and mentor field technicians

• Collaborate with Ciena PM and engineering teams

• Resolve complex technical issues and escalate when necessary

• Execute test plans and MOPs (non-intrusive procedures)

• Commission and provision Ciena equipment

• Build and troubleshoot circuits end-to-end

Required Experience:

• 7+ years in telecom deployment/network support

• Experience in advanced provisioning & troubleshooting (mandatory)

• Understanding of blueprints/MOPs (mandatory)

• Strong aptitude for AWS Automation/Workflows and new platforms

• Strong troubleshooting skills for complex network/system issues

• Experience leading or mentoring technicians during maintenance windows

• Familiarity with network management tools/platforms

• Strong communication and documentation skills

• Ability to work independently and in team environments

• Valid U.S. Driver’s License

Preferred / Nice to Have:

• Experience with Ciena products (preferred, not mandatory overall)

• Ciena 6500 / RLS experience (required for L4 level roles)

• Unix/Linux familiarity

• Background in NOC or remote support environments

• Experience supporting North American telecom customers

Education:

• Bachelor’s degree in Computer Science, Electrical Engineering, or equivalent experience

Additional Details:

• Strong Optical Networking Expertise (DWDM, OTN, SONET, ROADM, real-world deployments in telecom/data center environments)

• Proven experience with Ciena 6500, Waveserver, and packet platforms (design, deployment, provisioning, troubleshooting)

• End-to-end deployment & provisioning, circuit build, commissioning, MOP execution, and test validation

• Network transformation projects experience (migration from legacy SONET/TDM to modern architectures)

• Advanced troubleshooting & Tier 3 support, including complex outage handling and root cause analysis

• Extensive experience with documentation: SOW, BOM, MOPs, test plans, engineering documents

• AWS experience is valuable (data center interconnects, cloud environments)

• Mentorship and coordination experience supporting field teams, NOC, and cross-functional stakeholders

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$50 - $52 an hour

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