JOB DESCRIPTION

Systems Administrator

Summary: The full-time, on site, Systems Administrator opportunity for Bell Ambulance provides server and desktop support to our infrastructure, ensuring that all systems are operating at maximum functionality. This position, in cooperation with other IT and Bell staff, allows our EMS crews to provide the highest level of emergent care, while operating as the largest provider of ambulance services in the State of Wisconsin.

Essential Duties and Responsibilities may include but are not limited to:

• Manage and maintain Windows, Linux, and Mac operating systems (Virtual & Physical), including system updates, patches, and troubleshooting.

• Enforce security standards, leveraging Crowdstrike reports and alerts from the SOC.

• Build and maintain Group Policy Objects including user provisioning, group policies, and authentication services.

• Monitor system performance, capacity, and availability, proactively identifying and resolving potential issues.

• Document system configurations, processes, and changes according to internal IT standards.

• Coordinate with 3rd party vendors to enact systems hardening initiatives and/or implement conditional access SSO.

• Serve as an escalation point for larger issues from Jr. staff and help desk team & ability to coordinate projects with network teams.

• Assist with migrations, upgrades, and integration projects.

• Designs and implements infrastructure solutions to meet business and technical objectives.

• Document processes and procedures for newly implemented technology.

• Create, implement, and assist in the development of scripts to automate everyday operations

Qualification/Requirements:

• Minimum 5 years of experience in systems administration or a related IT infrastructure role.

• Google Workspace management and/or Entra ID experience.

• Hands-on experience with Nutanix, Docker, ESXi, or similar virtualization technologies.

• Strong understanding of Windows Server, Active Directory, and Group Policy Management.

• Working knowledge of DNS, DHCP, and network fundamentals.

• Experience with Remote Management Platforms (e.g., ManageEngine, ScreenConnect, or Intune).

• Experience maintaining endpoint patching cadence for both Windows and Mac systems.

• Willing to participate in 24x7 on-call rotations, maintenance windows, and incident response efforts.

• Efficient problem-solving, communication, and documentation skills.

• Reliable transportation required.

• IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a bonus.