As one of Wisconsin’s largest travel companies, Fox World Travel has excellent benefits and perks for all Fox associates including but not limited to: competitive wages, flexible time off (vacation, sick, personal), FAM Adventure Bucks to help you explore the world, remote/hybrid work, a full benefit package including medical, dental, vision, long-term disability, company-sponsored life insurance and short-term disability, tuition reimbursement, 401(k) contributions and a fully engaged leadership team dedicated to treating associates as part of the Fox Family!

Core Values

At Fox World Travel, we operate as one Fox with a find a way mentality, embracing our integrity and passion. We take pride in leading with our people-first culture, by providing genuine care and concern for our associates which in turn leads to authentic and superior customer experiences. We've been able to create a culture where our associates can grow, learn, and succeed, and, in turn, exhibit the value we bring to every interaction and partnership.

We are seeking an experienced Systems Administrator with a proven track record in managing production environments. Individuals that are best suited for this role will have at least 3 years of professional experience in a Systems Administrator role. Under the direction of the Information Technology Manager, provide high quality planning, support, and oversight on all activities related to the design, development and implementation of computer systems and software applications. This includes configuring, maintaining, and supporting all of Fox World Travel’s existing application infrastructure as well as future technology integrations as they arise. Perform a variety of maintenance, evaluation, and installation to ensure the infrastructure performance meets company and user requirements.

Essential Duties and Responsibilities:

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

A day in the life of a Systems Administrator at Fox may include:

• Performing configuration, monitoring, administration, and support on computer systems, public cloud environment database, and enterprise-level applications, including but not limited to:

- Software-as-a-Service Applications

- CRMs

- Network infrastructure, with a general understanding of LAN and WAN technologies, and how they are monitored.

- DNS logic

- Collaboration Tool Suite

- Enterprise Contact Center

- System Automation Tools

- End-user Computing Environment

- Industry-specific Applications

• Responding to level 2 and above customer support request tickets, calls and emails as needed, including but not limited to:

- Taking ownership and managing support tickets as assigned.

- Assisting other team members with troubleshooting to identify root cause and provide technical support when needed.

- Updating help desk service ticket work notes, providing updates, status, and completion information.

- Collaborating with other departments and external vendors to resolve requests in a timely manner.

- Performing regular scheduled systems maintenance, patching, and audits, including backups, ensuring system availability and

that effective alerts are in place in the case of failure.

• In collaboration with the Systems Architect, implementing new technology solutions aligned with business initiatives.
• Participating in team rotation of on-call, after-hours support.
• Maintaining confidentiality with regards to the information being processed, stored, or accessed as part of daily work assignments/requests.
• Maintaining a favorable and collaborative working relationship with co-workers across all departments to foster an environment of trust and mutual respect. Driving standards and best practices whenever possible and effectively fostering a culture of engagement.
• Enhancing the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Being innovative and recommending new approaches, policies, and procedures to promote continual improvements in efficiency of operations and services performed.
• Other duties, projects and alternate assignments as determined by business need.

Knowledge, Skills, Abilities & Competencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

This opportunity might be for you if you have:

• 3+ years of demonstrated experience in a Systems Administrator role, required.
• Bachelor/associate degree or related IT certifications, preferred.
• Intermediate to advanced experience working with Microsoft SharePoint, Office365, Azure, and Intune including experience with development and administration.
• Experience using scripting languages and best practices, with a preference in experience using Microsoft PowerShell.
• Experience with administering and supporting cloud-based endpoint security platforms is preferred. Familiarity with CrowdStrike (Falcon platform) is a plus, but candidates with hands-on experience using comparable endpoint detection and response (EDR) or endpoint protection solutions are encouraged to apply.
• Strong knowledge of current cyber security practices with a willingness to expand skills as part of systems administration.
• Knowledge of current database technologies including MSSQL and MySQL.
• Experience with Linux is a plus.
• Familiarity with Salesforce or GlobalWare systems helpful.
• Demonstrates strong communication skills to convey technical concepts to diverse audiences and excels in providing exceptional customer service through effective troubleshooting and support.
• Maintaining professional and technical knowledge, and have the ability to learn and research new technologies quickly.
• Ability to make decisions and judgments while analyzing, evaluating, and problem-solving technical matters. – Critical solutions thinking (think outside the box, solutions based)
• Ability to work flexible hours within and outside of scheduled shift.
• Effective listening skills with ability to determine root cause quickly, check for shared understanding and address misunderstandings promptly. (Combine with above)
• Ability to regularly lift up to 50 lbs. in order to meet technological needs.
• Must possess a valid driver’s license and have the ability to drive in order to meet technological needs.

Key Competencies:

You’ll love this job if you have:

• Excellent process management/organization skills.
• Strong information gathering, problem-solving, and monitoring skills.
• Attention to detail and desire for accuracy.
• Ability to comfortably deal with highly complex situations.
• Flexibility with the ability to work efficiently and effectively with frequent interruptions.
• Curiosity and the desire to always be learning new skills.

Occasional business travel with overnight stays may be required for the following (but not limited to): training events, meetings, and/or to visit Fox World Travel locations.

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “Occasionally” means up to 1/3 of working time, “regularly” means between 1/3 and 2/3 of working time, and “frequently” means 2/3 and more working time.

While performing the duties and responsibilities of this position, the associate is regularly required to stand, walk, sit, climb, reach above shoulders, and move from place to place. The incumbent is frequently required to talk and listen and use hands to finger manipulate or handle. Specific vision requirements for this position include close vision and the ability to adjust focus. The incumbent may occasionally be required to lift up to 50 pounds.

Work Environment:

The work environment characteristics described here are representative of those an incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• For On-site and Hybrid Associates: Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. The incumbent works in an office environment where the noise level is low to moderate. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, a keyboard, photocopiers, and filing cabinets.
• For Work-At-Home Associates: Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, and a keyboard.

If you share in our passion for teamwork, our vision to have culture, engagement, and innovation at the heart of all our initiatives, we want you to come soar with Fox World Travel! If you fit the description AND meet the qualifications, please don’t hesitate to apply online at www.foxworldtravel.com/careers.

Fox World Travel, the best place to work, grow & succeed! Join The Fox Family today!

Fox World Travel is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all associates to work.

Please review our Privacy Policy at https://www.foxworldtravel.com/privacy-policy/ to see how we protect and manage your submitted data.

The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.