BDC Service Agent - Nalley BMW
Decatur, GA, USA
Requisition ID Req #8567

About Asbury

Nalley Automotive is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.

Must be able and willing to receive a high amount of inbound calls

Partner with the service department to schedule vehicle service appointments

Greet customers and provide information on shuttle schedule if needed

Contact and communicate with customers to identify automotive service needs

Follow all dealership processes and procedures, high frequency of contact with customers

Thorough documentation of all contacts within the customer management system

Complete internet lead management service work plans on a daily basis

Answer all calls in a prompt, professional and courteous manner

Use scripts to collect all pertinent customer information and document in the system accordingly

Agents must adhere to Asbury phone scripts

Excellent customer service skills and motivation to be successful

High volume incoming and outgoing calls, ranging from 50+ calls per day

Advanced computer & phone skills

Minimum typing 35-40 words per minute at minimum

Experience using customer tracking systems to track calls and appointments preferred

Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred

Appointment setting experience a plus

Able to multi-task in a fast paced environment

Various language proficiency is always a plus

Team player

Must be at least eighteen years of age

Must be able to pass pre-employment screens (background and drug test)

Company Benefits:
Pay and Recognition:

Weekly pay

Paid holidays & paid time off

Deferred Holiday Pay Match

Paid training

Stock Awards(select management and front-line team member’s eligible

Insurance / Retirement:

Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans

Up to 12 weeks paid pregnancy leave (disability leave)

Paid Parental Leave

Health savings

Flex spending accounts (tax free)

Short-term and Long-term disability plans

Life Insurance (Whole Life and Term)

401k with company match

Learning, Tuition Assistance and Career Development:

Digital career path tool to assist with career development

Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

Student loan relief resources

Employee assistance program

Employee discounts on parts and service repairs

Scholarship awards

Opportunities to join our community service initiatives, which includes paid volunteer hours

Aggressive Employee referral program with bonus opportunities

INDOTHER
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
Job Details
Job FamilyServicePay TypeHourly