Customer Service Representative in Algona, Iowa at Iowa State Bank

The primary duties of the Customer Service Representative position is to conduct various financial transactions under the guidelines of the Bank's policies including, but not limited to:

• Assist customers with service requests. Address customer questions quickly and efficiently.
• Receive and process all customer account transactions and loan payments.
• Identify customers' financial service needs and advise customers on promotional items and services that match their needs.
• Answer phones, route calls and inquires to appropriate staff as needed.

A high school diploma or equivalent is required. Previous customer service experience is preferred.

Additional qualifications of the position include:

• Ability to maintain multiple tasks while maintaining composure.
• Ability to analyze problems, identify workable solutions, and select the appropriate course of action in an unbiased manner.
• Advanced customer relationship skills.
• Strong math and analytical skills.
• Ability to collaborate with peers and management in a professional manner.
• Ability to demonstrate initiative, diligence and strong organizational skills.
• Strong written and verbal communication.