Customer Service Representative at Iowa State Bank – Algona, Iowa

The primary duties of the Customer Service Representative position is to conduct various financial transactions under the guidelines of the Bank's policies including, but not limited to:

• Assist customers with service requests. Address customer questions quickly and efficiently.
• Receive and process all customer account transactions and loan payments.
• Identify customers' financial service needs and advise customers on promotional items and services that match their needs.
• Answer phones, route calls and inquires to appropriate staff as needed.

A high school diploma or equivalent is required. Previous customer service experience is preferred.

Additional qualifications of the position include:

• Ability to maintain multiple tasks while maintaining composure.
• Ability to analyze problems, identify workable solutions, and select the appropriate course of action in an unbiased manner.
• Advanced customer relationship skills.
• Strong math and analytical skills.
• Ability to collaborate with peers and management in a professional manner.
• Ability to demonstrate initiative, diligence and strong organizational skills.
• Strong written and verbal communication.