Customer Service Representative at SALSON LOGISTICS INC – Charleston, South Carolina

The Customer service position is responsible for providing excellent customer service and efficiently managing the order entry process. This role involves interacting with customers, processing orders, resolving issues or inquiries, and ensuring timely and accurate delivery of products or services.

Description of Essential Duties & Responsibilities:

• Receive and process customer orders via phone, email, or other communication channels.
• Enter order details into the companys order management system accurately and efficiently.
• Verify order information, such as product codes, quantities, pricing, and delivery addresses.
• Coordinate with various departments, including warehouse to ensure on-time order fulfillment.
• Address customer inquiries, concerns, or complaints promptly and professionally.
• Collaborate with logistics partners, such as carriers or freight forwarders, to arrange shipment and track delivery progress.
• Maintain accurate records of customer interactions, transactions, and order status updates.
• Provide customers with product information and availability as requested.
• Collaborate with sales representatives or account managers to ensure customer satisfaction and retention.
• Continuously improve order entry processes and customer service procedures to enhance efficiency and customer experience.
• Adhere to company policies, procedures, and quality standards in all customer service activities.

Qualifications

• High School diploma or equivalent. Additional education in logistics, supply chain management, or related fields is a plus.
• 2+ years of proven experience in a logistics customer service role taking a high volume of inbound calls.
• 1+ years of experience with logistics and supply chain processes.
• Trinium experience highly preferred
• Strong communication skills, both verbal and written, with the ability to interact effectively with customers, colleagues, and stakeholders.
• Proficient computer skills, including experience with order management systems, CRM software, and Microsoft Office Suite.
• Updating spreadsheets in a timely manner for customers

Benefits:

• 401(k)
• Dental Insurance
• Health Insurance
• Paid Time Off
• Vision Insurance