Customer Engagement Advisor at BCSP – Indianapolis, Indiana

WHO WE ARE:

Since 1969, the Board of Certified Safety Professionals (BCSP) has been setting and certifying the technical competency criteria for safety, health and environmental practitioners.

Headquartered in Indianapolis, Indiana, BCSP is a not-for-profit corporation recognized as a leader in high-quality, accredited credentialing. Our great culture, great people and great values come together to make workplaces around the world safer.

We are seeking a customer focused, self-driven, organized individual to join our customer engagement team.

JOB SUMMARY
As a Customer Engagement Advisor, you will be responsible for building strong relationships with our customers, addressing their inquiries, and providing exceptional service to ensure their satisfaction. You will serve as a point of contact for customers, striving to enhance their overall experience with the company.

QUALIFICATIONS
• 1 or more years of experience providing telephonic customer support
• Excellent communication and interpersonal skills
• Proficiency in customer service best practices
• Ability to handle challenging situations with patience and empathy
• Strong problem-solving abilities
• Proficient in using customer relationship management (CRM) software
• High school diploma or equivalent; Bachelor's degree is a plus

RESPONSIBILITIES

• Respond to customer inquiries via inbound and outbound calls.
• Review and process candidate applications, evaluations, pre and post examination transactions and records associated with candidates seeking BCSP certifications and designations throughout the certification lifecycle.
• Address and resolve customer complaints in a professional manner.
• Build rapport and establish trust with customers to promote long-term relationships.
• Collaborate with other team members to ensure a seamless customer experience.
• Document all customer interactions and maintain accurate records in the Customer Management System.

BENEFITS

Complete hands-on training provided to support your success. This is a full-time position working 37.5 hours per week, joining a talented team in Indianapolis.

Our team members enjoy a fantastic benefits package that includes company paid health, vision, dental, life insurance, short-term & long-term disability coverage, an excellent 401K retirement plan, and generous holiday and PTO time plans.