Customer Experience Specialist at Ridgeline Roofing & Restoration LLC – Odenville, Alabama

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist in our call center. As a Customer Experience Specialist, you will be responsible for providing exceptional service to our customers and assisting them with their inquiries and needs. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

Responsibilities:

• Answer incoming customer calls promptly and professionally
• Provide accurate information and assistance to customers regarding products, services, and billing
• Analyze customer inquiries and determine the appropriate resolution or escalation
• Make cold outbound calls to explore new business opportunities
• Make outbound calls to existing and prior customers when necessary.
• Maintain customer records and update information as necessary
• Use phone etiquette to ensure positive interactions with customers
• Collaborate with other team members to resolve complex customer issues

Qualifications:

• Strong communication skills, both verbal and written.
• Excellent phone etiquette and active listening skills.
• Previous experience in customer service or outbound calling.
• Ability to analyze customer needs and provide appropriate solutions.
• Strong problem-solving skills and the ability to think quickly on your feet.
• Proficient in using computer systems and software applications.
• Experience with data entry and managing customer records in CRM systems.
• Ability to stay motivated and focused when making outbound calls for rehashing estimates or offers.

Benefits:

• Health insurance
• 401k
• Unpaid time off
• Paid time off
• Retirement plan

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 5 pounds at times.

Job Type: Full-time Pay: $29,500.00 - $35,000.00 per year

Shift:

• 10-hour shift
• Day shift
• Tuesday- Friday 7am-6pm with one hour lunch break.

Ability to Relocate:

• Odenville, AL 35120: Relocate before starting work (Required)