The Universal Banker is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The successful candidate will demonstrate:

1. Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation
2. Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
3. Adaptability: Has the ability to learn and adapt quickly to new information and technology
4. Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
5. Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
6. Agility: Able to process information and move quickly through problem resolution

Essential Functions:

• Engaging customers in conversation to understand their banking needs and preferences.
• Processing transactions accurately and efficiently.
• Providing assistance with account service needs.
• Facilitating customer awareness and education of bank services, including digital banking capabilities.
• Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs.
• Employs problem-solving skills and sound judgment and recommends appropriate solutions to resolve customer problems, concerns, requests.
• Performs client transactions such as the accepting of deposits and payments, disbursing of cash, issuing of official checks, preparing of currency transaction reports and placing stop payments.
• Performs all duties associated with opening, maintaining and closing all types of client deposit accounts and assisting with optional account services, including stop payments, wire transfers, check orders and debit card requests.
• Develops and maintains knowledge of bank products and services.
• Participates in sales outreach strategies including outbound calling to achieve individual and team goals for deposit growth and referrals to our business line partners.
• Represents and participates in community events sponsored by the Bank.
• Maintains proficiency in digital channel technology and possesses the ability to educate clients.
• Identifies risk and escalate concerns through proper channels.
• Completes and passes all required BVS classes on time.
• Maintains security of cash drawer.
• Adheres to all bank and regulatory policies and procedures specific to position.
• Performs other duties as assigned.

• High School Diploma or equivalent required, Bachelor’s degree a plus.
• Minimum of three (3) years of previous professional level of customer contact and service working experience or minimum of two (2) years of prior working experience in a Banking environment, preferably in a branch is required.
• Strong interpersonal skills with ability to build relationships.
• Prior experience in handling and being accountable for money is required.
• Excellent customer service skills.
• Strong oral and written communication skills.
• Competence to exercise sound business judgement.
• Proficient computer skills.
• Capability to handle multiple tasks with attention to detail.
• Ability to work independently or as a member of a team.
• Expertise in retail banking, relationship sales, and extensive knowledge of bank products and applicable federal and state laws and regulations.
• High level of client service with the ability to be a self-starter and be comfortable interacting with external clients, centers of influence, and internal partners.
• Must be able to excel in developing strong, trusting relationships and work well under tight deadlines with multiple priorities.
• Excellent written and verbal communication skills, strong attention to detail and follow through.