WE ARE SEEKING TEAM MEMBERS WHO LOVE TO MAKE PEOPLE HAPPY!

SUMMARY: The server is responsible for selling and serving food and drinks in a manner compliant with company policy and sanitation, health and personal hygiene standards. The server is expected to demonstrate superior customer service standards at all times. The server is expected to observe appropriate use of facility supplies and equipment to minimize loss, waste and fraud.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned. Promptly serve seated guests, walk up grille guests, or beverage cart customers as assigned. All guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed guests expectations and looks for opportunities to improve. Provide fast and friendly service. Compliance with VA and PA Alcoholic Beverage Control (or state equivalent) alcoholic beverage service rules. This includes 100% ID check of guests to ensure guests are of legal age to consume alcoholic beverages. Politely refuse to serve beverages to guests who are not of legal age. Observes guests behavior, count number of drinks served, refuses to serve drinks, and if the server feels they should not drive, offer a taxi. Do not hesitate to ask a manager for assistance. Able to prepare and serve basic menu items such as sandwiches and fryer items. Able to prepare and serve basic bartending recipes. Able to use a computer to accurately ring transactions into the Point-of-Sale system and able to accept all types of payment and make accurate change. Performs specific side-work as assigned; assist in assuring the total cleanliness and smooth operation of the restaurant and restrooms; clears and resets tables. Reports necessary equipment repair and maintenance to supervisor. Follows company policy regarding time clock clocking in and out procedures, appropriate selection of job codes, and company policy regarding reporting of cash and credit card tips received. Beverage Cart Attendants attentive, safe and careful operation of the beverage golf cart; understands and observes golf etiquette; understands and follows company policy on refueling and stocking of the beverage golf cart. Maintains security of cash box and receipts at all times until check out. Reports to work in a neat and clean uniform as specified by supervisor. Well-groomed hair and personal hygiene is essential. Understands and follows company policy and procedure. Must have reliable transportation.
COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies: Quality - Demonstrates accuracy and thoroughness in work product. Looks for ways to improve and promote quality. Quantity - Meets productivity standards and completes work in timely manner; Strives to work quickly and increase productivity. Customer Service Demonstrates professionalism, patience, and a people-first attitude. Quickly responds to customer requests for assistance. Dependability - Follows direction and takes responsibility for own actions. Commits to long hours of work when necessary to reach goals. Completes tasks on time. Attendance/Punctuality - Consistently at work and on time and prepared to perform work. Arrives at meetings and appointments on time and prepared. Ethics - Treats people with respect and keeps commitments. Inspires the trust of others, works with integrity, and upholds organizational values. Diversity Demonstrates knowledge of EEO policy and shows respect and sensitivity for cultural differences. Promotes a harassment-free environment and a diverse workforce. Safety and Security - Observes safety and security procedures and uses equipment and materials properly. Reports potentially unsafe conditions.
EDUCATION AND/OR EXPERIENCE:
A high school diploma or equivalent and one to three years previous related experience and/or training preferred.