UC Contact Center Agent I

Location: Baltimore, MD

Be the First Connection to Exceptional Care

Are you passionate about helping others and delivering outstanding customer service? Join the LifeBridge Health Contact Center team and become the welcoming voice that connects patients with the care they need. As a UC Contact Center Agent I, you'll play a key role in creating a positive patient experience by assisting with appointments, prescription refill requests, referrals, and other essential healthcare services.

If you thrive in a fast-paced, collaborative environment and enjoy making a difference with every interaction, we'd love to meet you.

Who We Are

LifeBridge Health is a dynamic, purpose-driven health system committed to redefining care delivery across the Mid-Atlantic and beyond. Anchored by our mission to improve the health of people in the communities we serve, we are transforming healthcare by expanding access, enhancing patient experiences, and fostering innovative, community-centered care.

Our Contact Center serves as the central hub for inbound and outbound communications across the LifeBridge Health system. As the first point of contact for many patients, our team is dedicated to delivering compassionate, efficient, and personalized service while helping patients navigate their healthcare journey.

What You'll Do

As a UC Contact Center Agent I, you'll support patients, providers, and clinical teams by managing a variety of requests with professionalism, accuracy, and empathy.

Key Responsibilities:

• Respond to patient inquiries received by phone, the electronic medical record (EMR) patient portal, the LifeBridge Health website, and other communication channels.
• Schedule, reschedule, and coordinate patient appointments for designated provider practices and departments.
• Process prescription refill requests and route messages according to established protocols.

What You'll Bring

Education

• Associate's degree or equivalent combination of education and experience requiring specialized knowledge.

Experience

• One to three years of customer service, contact center, medical office, scheduling, or healthcare-related experience.