PATIENT REGISTRATION ASSOCIATE in Baltimore, Maryland at LifeBridge Health

Patient Registration Associate

Department: Patient Access
Location: Sinai Hospital – Baltimore, MD

Make a Difference at the First Point of Care

Are you passionate about helping others and creating a welcoming healthcare experience? Join the Patient Access team at Sinai Hospital as a Patient Registration Associate and play an essential role in supporting patients and families from the moment they arrive.

As a Patient Registration Associate, you will serve as a key member of the patient experience team by ensuring accurate registration, insurance verification, payment collection, and exceptional customer service throughout the patient journey. The ideal candidate is compassionate, detail-oriented, and comfortable working in a fast-paced healthcare environment while maintaining professionalism and accuracy.

Who We Are

LifeBridge Health is a dynamic, purpose-driven health system committed to redefining care delivery across the Mid-Atlantic and beyond. Anchored by our mission to improve the health of people in the communities we serve, we are advancing access to care, enhancing patient experiences, and fostering innovative, community-centered healthcare.

At Sinai Hospital, our teams are dedicated to providing compassionate, high-quality care while ensuring patients and families feel supported throughout their healthcare experience.

About the Patient Access Department

The Patient Access Department plays a critical role in coordinating patient registration, insurance verification, scheduling, and pre-admission requirements. The team supports emergency department access, financial counseling, medical record requests, and serves as a primary resource for patient questions related to appointments, admissions, and hospital procedures.

Key Responsibilities

As a Patient Registration Associate, you will:

• Serve as a liaison between the hospital and patients, ensuring needs are addressed with compassion, professionalism, and efficiency.
• Complete accurate patient registration, demographic verification, and insurance validation.
• Collect co-pays, deductibles, and other patient payments in accordance with hospital policies.
• Provide exceptional customer service to patients, visitors, physicians, and healthcare team members.

Requirements:

Education

• High school diploma or GED preferred.

Experience

• One to three years of customer service, healthcare, registration, or administrative experience preferred.