The Sales Support Administrator’s job duties include providing support to the Inside Sales Representative and Sales Manager. This position will prepare pricing documentation and quotes for customers, responding to customer calls and emails, inventory checks and assisting the sales staff in completing customer paperwork and quote inquiries. The Sales Support Administrator should be able to contribute to creating and maintaining positive customer relationships and should seek to aid in optimizing sales team and company operations.

Essential Functions:

• Enter orders into the Rubicon order entry system based on purchase orders sent by customers
• Send order and invoice acknowledgments
• Contact clients to answer queries on order status or tracking information
• Update sales and customer records
• Read and interpret customer requests
• Review pending orders and production status to communicate any order updates or changes to customers
• Communicate with the Sales Manager and operations on any customer concerns or issues
• Accurately update daily reports for Production and Shipping teams

Knowledge:

Skills and Abilities:

Qualifications:

• High School diploma or GED, or equivalent work experience
• Some college level business courses helpful
• Sales experience preferred