CKD USA is a Japanese owned company doing business in the United States for 40 years. We provide an extensive array of automation technology products, including pneumatic and electric actuators, directional control valves, vacuum components, air preparation, and process valves. Our components are found in a wide range of industries, from automotive and packaging to semiconductor and medical. CKD's products are specified in automation and machinery by OEMs and end-users globally. CKD’s distribution network, combined with unsurpassed product breadth, provides our customers with world-class solutions delivered anywhere in the United States.

CKD USA Corporation is seeking a Customer Support Representative to join our team in our Schaumburg, IL office.

This position will be responsible for working with multiple teams within a small technical products company office. The ideal candidate will have strong customer focus with excellent attention to detail characteristics. Primary function will be as a Customer Support Representative working with the sales & account teams to assure the highest level of professionalism in all interactions with our customers and the office team. Other essential duties include being responsible for managing inventory as well as mastering the computer and phone system.

Exude a positive and energetic presence to put the extra effort into making sure our customers feel they are receiving all of our attention and focus to provide the solution for their requirement. Always act with the highest level of decorum, honesty and commitment to company policies.

Customer Support Representative is responsible for maintaining daily customer support and inside sales activities for assigned territory. Assist assigned customers with basic product specification information. General quotations, order entry and purchase order verification. Support sales team by responding to inquiries, requests, communication, reports and shipping notifications.

High volume interaction with office teammates and local customer base. Maintain open communication with National Sales Manager, Outside Sales and Technical Support.

Responsibilities:

• Produce timely quotations for product inquiries while confirming product availability, part number accuracy and customer specific discounting.
• Verify and enter all incoming orders with previous quote history including price, lead time, delivery schedule and purchase order verifications.
• Provide delivery control as required by customers using all available tools. Manage open orders and ensure seamless coordination across departments for on-time shipments to customers.
• Provide basic technical support to customers such as product specification, repair part recommendations, part number verification / identification and other requests as needed.
• Support sales team by responding to requests for reports, inventory inquiries, shipping notifications and customer communication in a timely manner.
• Assure that the customer receives the requested information or is directed to an employee that can help them with their request.
• Communicate with CKD overseas regarding product expedites, custom part verifications, custom products and pricing.
• Coordinate with customers and internal departments for returns management processes to ensure timely resolution and customer satisfaction.
• Maintain accurate system pricing and inventory process that will allow a complete view of all products on hand as well as an accurate audit system.
• Present a positive and respectful professional image towards customers and co-workers and make decisions based on company policies and processes.
• Perform other duties as assigned.

Requirements:

Experience and Skills:

• 2-3 years inside sales, sales coordination customer support/service experience in an office environment.
• Good written, verbal and interpersonal communication skills.
• Good computer knowledge in Excel, Word and Outlook.
• Experience in Great Plaines Dynamics experience a plus
• Must be able to work well in a team and or individually.
• Work effectively with a multinational team.
• Pneumatic, Fluid Power or Semiconductor background a plus.

Education:

Associate or Bachelor Degree or equivalent experience.

Physical Activity Requirements:

The Physical, Vision, Noise and Environment Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

This job requires minimal lifting typical of an office environment.

Standing, walking less than 1/3 of the time.

Sit and use hands to fingers, handle and feel, reach with hands and arms more than 2/3 of the time.

Climbing, balancing, stooping, crouching or crawling minimal to none of the time.

Talking or hearing is required more than 90% of the time.

Tasting or smelling is not required for this position.

Vision Demands:

The vision demands for this job require, close vision, distance vision, peripheral, depth perception and the ability to adjust focus.

Work Environment Demands:

This job requires an employee to be exposed to a typical office environment throughout the day.

Noise Level:

The noise level can vary from moderate to low similar to any office environment.

CKD USA Corporation offers a comprehensive and very competitive benefits package.

CKD USA is An Equal Opportunity Employer. CKD USA does not discriminate on any basis prohibited by applicable law including race, color, religion, sex, national origin, disability, age, citizenship status, or Vietnam era or special disabled veteran's status in recruitment, employment, promotion, compensation, benefits, or training. It is also CKD USA's policy to maintain a work environment free from discrimination based on sexual orientation.

Candidates applying for positions with CKD USA Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. CKD USA participates in the E-Verify program.