Responsibilities

• Originate residential mortgage loans in a high-volume, call-center environment using company-provided leads and call routing.

• Consult with borrowers to evaluate financial profiles, creditworthiness, and loan eligibility across multiple mortgage products.

• Take complete loan applications and gather required documentation to support underwriting and approval.

• Structure loan options and explain terms, rates, and conditions to borrowers in a clear, compliant manner.

• Utilize loan origination systems, CRM, and dialing technology to manage pipeline activity and follow-ups efficiently.

• Partner closely with in-house processors, underwriters, and leadership to move loans from application to closing.

• Ensure all loan files meet regulatory, compliance, and disclosure requirements, including adherence to TILA and applicable state and federal guidelines.

• Maintain accurate, up-to-date records of applications, approvals, denials, and pipeline status.

• Meet or exceed individual production, quality, and compliance expectations in a fast-paced, team-oriented environment.

Qualifications

• Active NMLS license in good standing (required).

• Experience in mortgage loan origination, financial sales, or a high-volume call-center lending environment.

• Working knowledge of residential mortgage products, loan origination processes, and compliance requirements.

• Ability to analyze borrower financial information, credit reports, and documentation to determine loan eligibility.

• Strong phone presence with the ability to communicate clearly, professionally, and confidently with borrowers.

• Proven ability to manage a pipeline, prioritize follow-ups, and perform in a fast-paced, metrics-driven environment.

• Attention to detail with a commitment to accuracy, compliance, and documentation standards.

• Strong interpersonal skills with the ability to build rapport, establish trust, and deliver a high-quality borrower experience.

• Proficiency with loan origination systems, CRM tools, and standard office technology.

Please note: This job description is not intended to be all-inclusive. Additional duties and responsibilities may be assigned as business needs evolve.