Key Responsibilities:

• Provide first-level technical support to end-users for hardware, software, and network-related issues.
• Assist with troubleshooting and resolving IT support tickets in a timely and efficient manner.
• Help with the setup, configuration, and deployment of new computers, peripherals, and software.
• Assist with user account management (e.g., password resets, account creation).

• Support the IT team in maintaining and monitoring IT systems and applications.
• Help document IT procedures, configurations, and assets.

• Participate in IT projects as assigned, which may include research, testing, or implementation tasks.
• Collaborate with team members on project deliverables and timelines.
• Assist with tasks related to migration to AHCommunites.org domain
  • Update shared mailboxes, distribution lists and SSO applications

• Actively engage in learning new technologies and IT best practices.
• Seek guidance and mentorship from IT staff.
• Contribute ideas and perspectives to improve IT processes and services.

Qualifications:

• Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field.
• Basic understanding of computer hardware, software, operating systems (e.g., Windows, macOS, Linux), and networking concepts.
• Familiarity with Microsoft Office Suite or similar productivity tools.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills, with a customer-service orientation.
• Ability to work independently and as part of a team.
• Eagerness to learn and a proactive attitude.
• Prior IT support experience or relevant coursework is a plus.

Learning Opportunities:

• Gain practical experience in a corporate IT environment.
• Develop troubleshooting and technical support skills.
• Learn about IT infrastructure management, including networks, servers, and cybersecurity fundamentals.
• Opportunity to work with various IT tools and technologies.
• Receive mentorship and guidance from experienced IT professionals.
• Contribute to meaningful projects and see the impact of your work.