IT SUPPORT TECHNICAN in Colorado Springs, Colorado at Integrity Communications Solutions

IT SUPPORT TECHNICAN
Location: Colorado Springs, CO
Clearance: Active Secret preferred
Reports to: PM

OVERVIEW
We are seeking an entry-level IT Support Technician to support day-to-day IT operations within a regulated Space and DoD program environment. This role is designed for early-career professionals or college students pursuing degrees in IT, Cybersecurity, or related fields who are interested in developing hands-on experience in secure systems administration.
The IT Support Technician works under the direction of the Systems Administrator to support endpoint provisioning, user access management, basic troubleshooting, and documentation within a CMMC Level 2–scoped environment. This role emphasizes learning, process adherence, and security-first operations.

MINIMUM QUALIFICATIONS

• Currently pursuing or recently completed an Associate’s or Bachelor’s degree in:

• Information Technology
• Computer Science
• Cybersecurity
• Or a related technical field

• Ability to obtain a Secret security clearance

• Foundational understanding of:
• Windows operating systems
• Basic networking concepts
• IT support and troubleshooting fundamentals

• Strong attention to detail and willingness to follow documented procedures
• Ability to learn and operate within a regulated, security-focused environment
• Clear written and verbal communication skills

PERFERRED QUALIFICATIONS

• Active Secret security clearance
• CompTIA A+, Network+, or Security+ (or coursework toward certification)
• Familiarity with:

• Active Directory concepts
• Endpoint imaging or deployment tools
• Microsoft 365 (GCC High exposure a plus)
• Ticketing or asset management systems

• Internship, lab, or hands-on experience in IT support or systems administration

KEY RESPONSIBILITIES
End-User & Endpoint Support

• Provide Tier 1 / Tier 2 support for approved hardware and software
• Assist with imaging, configuration, and deployment of workstations and laptops
• Troubleshoot basic system, application, and connectivity issues
• Escalate complex or security-relevant issues to the Systems Administrator

Account & Access Support

• Assist with provisioning, modifying, and decommissioning user accounts under supervision
• Support Active Directory user and group management tasks
• Process access requests and SAAR documentation with required approvals
• Apply least privilege and separation of duties principles

Secure Operations & Compliance Support

• Follow documented security procedures and operational checklists
• Assist with implementing technical controls supporting CMMC Level 2 (NIST SP 800-171)
• Collect logs, screenshots, and other technical evidence as directed
• Support vulnerability remediation activities under supervision

Asset & Inventory Management

• Assist with asset tracking, system inventories, and lifecycle documentation
• Ensure devices and systems remain within authorized configurations
• Support onboarding and offboarding processes for personnel and equipment

Documentation & Process Adherence

• Maintain accurate records of work performed
• Update SOPs, checklists, and inventories as directed
• Ensure all actions are documented and traceable

COMPENSATION

• Salary Range: $15.16 per hour