Position Overview

Align seeks a highly experienced and motivated Desktop Support Engineer that possesses strong client-service skills and solid desktop troubleshooting experience. This position will report to the Align Managed Services team, which provides monitoring and support services for critical and noncritical IT assets. Prior Hedge Fund or Alternative Investment industry experience is preferred. Qualified candidates will have prior experience providing deskside, technical support for executives and VIPs in a Corporate Environment. Excellent customer service, follow-up, and communication skills are a must.

• The Desktop Support Engineer will be based at our client site in Baltimore, MD and will be required to work on-site two days a week.
• This is a full-time position offering full benefits, a salary in the $70K to $80K range.
• You will be required to participate in a rotational on-call schedule that includes overnights and weekends.

Responsibilities

• Provide on-site desk side support for desktop-related and end user technical issues for our key managed services client locations
• Provide outstanding customer service, IT support, follow through and resolution with a focus on Executive and VIP end users
• Work closely with clients possessing varying levels of IT knowledge and provide technical support for users, including issues related to IP phone, desktop, connectivity and desktop applications (Microsoft Office / O365)
• Install, upgrade and remove desktop applications / user workstations
• Inventory control of hardware and peripherals
• Troubleshoot general computer and server problems and ensure all systems, workstations and printers are in working order and operating efficiently

Preferred Qualifications

• 2 to 4 years of experience working with a Managed Services Provider
• Ideal candidate will have a Bachelors degree
• Advanced understanding of troubleshooting theory, systematic troubleshooting, split-half triage
• Previous experience with Hybrid & Cloud environments
• Proven ability to operate MS 365, Exchange, Intune, Entra ID (Azure AD)
• Strong understanding of Remote Work Systems (VPNs, VMs/AVDs, RDC)
• Familiarity with Active Directory & Group Policy
• Basic networking skills
• Some Hedge Fund or Alternative Investment industry experience is strongly preferred

Qualifications

• A minimum of two years of desktop support / end user technical support experience
• Candidate must be client-focused, comfortable interfacing with executive clients and able to maintain a high level of service
• Excellent verbal and written communication skills and the ability to be prompt and courteous
• Strong attention to detail, multitasking skills, and sense of teamwork
• Ability to work in a fast-paced & dynamic environment

Tier 2