Sev1tech, Inc.
Senior Technical Support Specialist

US-VA-Arlington

Job ID: 2025-9369
Category: Information Technology
Arlington, VA

Overview

We are seeking Senior Technical Support Specialist to provide advanced macOS, Jamf, and mobile device support across enterprise environments, delivering exceptional white-glove service to executives, senior leadership, and VIP stakeholders. This role ensures optimal performance, security, and usability of Apple endpoints and mobility platforms, while maintaining a professional, concierge-level support experience that prioritizes responsiveness, discretion, and technical excellence.

Key Responsibilities

• Deliver highly responsive, concierge-level support for VIPs, including executives, government leadership, directors, and mission-critical personnel.
• Provide efficient in-person and remote assistance with minimal disruption to VIPs' schedules and responsibilities.
• Perform tailored device setups, personalized configurations, and rapid issue resolution.
• Maintain a professional demeanor, exceptional communication, and the ability to translate technical issues into clear, non-technical explanations.
• Maintain accurate ticketing, documentation, SOPs, and knowledge articles related to Apple device and mobility support.
• Escalate security or operational risks proactively; collaborate with engineering to drive resolution.

Responsibilities

Required Qualifications:

• Bachelor's degree in a related field with 4 years or relevant experience, or 8 hours of applicable experience in lieu of a degree.
• Hands-on experience with MacBooks and Apple mobile devices.
• Basic understanding of Apple hardware, macOS internals, SSO, MDM, certificates, networking, and endpoint security.
• Proven experience delivering high-touch, white-glove support to VIPs or executive leadership.
• Ability to handle sensitive information with confidentiality and professionalism.
• Strong customer service, communication, and problem-solving skills; ability to de-escalate issues calmly and effectively.
• Must be eligible to obtain a Department of Homeland Security EOD clearance ( Requirements 1. US Citizenship, 2. Favorable Background Investigation)

Qualifications

Preferred Qualifications:

• Experience with ServiceNow.
• Jamf 200, 300, or 400 certification(s).
• Apple ACSP or ACTC certification.
• Experience in federal environments or organizations with strict security requirements.
• Familiarity with Zero Trust, NIST 800-53 controls, endpoint hardening, and mobile security frameworks.