Position Summary

The IT Support Specialist I provides first-level technical support to end users across the organization. This role is responsible for desktop support, printer and peripheral management, basic networking tasks, and user account administration. The ideal candidate demonstrates strong customer service skills, technical aptitude, and a willingness to learn and grow within the IT department.

Essential Functions

Desktop Support and End-User Services

• Provide on-site and remote diagnosis and resolution of desktop, laptop, and mobile device issues

• Install, configure, and maintain hardware including PCs, laptops, monitors, and peripherals

• Support Windows 10/11 operating systems and Microsoft 365 applications

• Respond to first-level help desk requests

• Document major project support activities and resolutions

Printer and Peripheral Management

• Install, configure, and troubleshoot network and local printers

• Manage print queues and resolve printing issues

• Support scanning devices, label printers, and other office peripherals

• Coordinate with vendors for printer maintenance and supply management

Basic Networking

• Troubleshoot basic network connectivity issues (TCP/IP, DHCP, DNS)

• Assist with network cable runs and patch panel connections

• Monitor network performance and report issues to senior support staff and or vendors

• Perform basic switch port configuration under supervision

• Demonstrate willingness to expand skills into firewall and security operations

Server and Account Management

• Create, modify, and disable user accounts in Active Directory

• Manage group memberships and basic permissions

• Execute scheduled backup procedures and verify completion

• Perform test restores as directed to validate backup integrity

• Monitor basic server health indicators and escalate issues

Career Path

This position provides a foundation for growth within the IT department. With demonstrated proficiency in all essential functions, expanded networking and security skills, and relevant certifications (CompTIA Network+ or Security+), advancement to IT Support Specialist II is available.

Work Environment

This position operates in an office and manufacturing environment. The role requires the ability to work in various conditions including server rooms, production floors, and office spaces. Some travel between company facilities (Bryan, OH; Allstate Can (New Jersey), data centers and vendors may be required.

Required

• Associate degree in Information Technology, Computer Science, or related field OR 1-2 years of hands-on IT support experience

• Working knowledge of Windows 10/11 operating systems

• Understanding of basic networking concepts (IP addressing, DNS, DHCP)

• Experience troubleshooting desktop hardware and software issues

• Strong customer service and communication skills

• Ability to lift and move equipment up to 50 pounds

• Valid driver's license for travel between facilities

Preferred

• CompTIA A+ or Network+ certification

• Experience with Active Directory user administration

• Experience in a manufacturing environment

Exposure to IBM iSeries (AS/400) systems