GENERAL SUMMARY:

The Technical Services Analyst provides operational and technical support to computer users (physicians, employees, contractors) and interact with external suppliers of technology. This includes installation and configuration, diagnosing, repairing, maintaining, testing and upgrading computer hardware, software, printers and peripherals in a varied network environment. Provides initial training and ongoing technical assistance to users on system setups or modifications. Works closely with Service Desk personnel on problem resolution and follow-up.

PRINCIPAL JOB FUNCTIONS:

*Builds, tests, image, configure and install desktop, virtual and software systems.

*Install, configure and test software for mobile devises and peripherals (tablets, printers, scanners, armband printers, teleconferencing devices, etc.).

*Troubleshooting, diagnosing and repairing a variety of technical, security and network related issues (TCPIP/IP, DNS, DHCP, VOIP, AD, firewall services). Exercise sound professional judgment and demonstrated problem solving ability.

*Providing end point security through identifying risks, and helping recommend and manage mitigating solutions, such as for virus protection and other related measures.

*Developing and maintaining device and software inventories, including establishing and closely following deployment and maintenance steps.

*Assists network personnel with connectivity issues, access rights, software configuration, printer setups and testing to ensure network access and functionality.

*Develops documentation for user instruction when appropriate; instructs users in use of equipment, software, and manuals.

*Answers user's inquiries in person, via telephone or remotely concerning systems operation; diagnoses system hardware, software, and operator problems; corrects problems based on knowledge of system operation.

*Contacts vendors as needed to assist with problem resolution.

*Resolves Service Desk call tickets and/or updates call status in the ticket tracking system in a timely manner.

* Commits to the mission, vision, beliefs and consistently demonstrates our core values.

EDUCATION AND EXPERIENCE:

High school diploma or equivalent (GED) required. Associates degree in Computer Science or equivalent field of study preferred. Minimum of two (2) years experience in PC support activities required. Prior computer support experience in a hospital environment desired.