Position Overview

Kimball Health Services & Clinic is seeking a motivated and service-oriented Information Systems Technician to support our hospital and clinic technology systems. This role is responsible for maintaining hardware, software, networking, telecommunications, and related IT systems to ensure smooth daily operations across the organization.

The Information Systems Technician serves as a frontline resource for staff technology needs, providing timely troubleshooting, system support, and technical solutions in a healthcare environment.

We are willing to train the right individual who is eager to learn and grow in the IT field.

Key Responsibilities

Help Desk Support

• Respond to and prioritize user requests related to hardware, software, networking, and computer systems
• Diagnose and troubleshoot technical issues
• Log and track service requests in the problem management system
• Coordinate with software and hardware vendors for service and support

Asset Management

• Assist with maintaining accurate inventory records of IT equipment
• Support evaluation and recommendations of hardware and software purchases

Department & Systems Support

• Install, configure, and perform minor repairs on computers, software, and peripheral equipment
• Assist with management of:
• User accounts
• Microsoft Active Directory
• TCP/IP networks
• Telecommunications systems
• Video conferencing platforms
• Physical access security systems
• Provide rotating weekend and after-hours on-call support as needed
• Serve as backup for other Information Systems staff

Job Requirements

Education & Experience

Associate’s degree in Information Technology or related field

OR

Minimum 12 months of related experience and/or training

OR

Equivalent combination of education and experience

We are willing to train the right candidate.

Technical Skills

• Experience with Microsoft Active Directory and TCP/IP networks
• Proficiency in Microsoft Office products
• Web authoring experience preferred
• IT certifications (such as CompTIA A+, Microsoft Certified Professional) are highly desired but not required
• Core Competencies
• Strong analytical and problem-solving skills
• Excellent customer service and communication skills
• Ability to manage multiple tasks and prioritize effectively
• Commitment to continuous learning and professional development

Physical Requirements

• Frequent sitting, reaching, stooping, kneeling, and crouching
• Frequent lifting up to 25 pounds; occasional lifting up to 50 pounds
• Regular use of hands and verbal communication
• Work Environment
• Moderate noise level
• Rotating on-call support as needed