Part-Time IT Technician

Location: Omaha, Nebraska
Schedule: Part-Time | Approximately 20 hours per week
Department: Operations

Compensation: $24-28/hr.

Trillion Health & Hormone is looking for a resourceful, organized, and self-directed Part-Time IT Technician to support our growing organization. This is an excellent opportunity for someone who enjoys solving problems, working independently, and taking ownership of a variety of technical responsibilities.

In this role, you won't spend your day waiting for someone to assign your next task. We are looking for someone who can assess what needs attention, determine the best course of action, prioritize responsibilities, and follow through. You'll play an important role in keeping our employees equipped, connected, and productive by maintaining technology, supporting user accounts, managing equipment, and troubleshooting technical issues.

The ideal candidate is naturally curious, thinks critically, enjoys figuring things out, and takes pride in keeping things organized and running smoothly.

Technology Setup & Maintenance

• Set up, configure, and deploy laptops, desktops, tablets, and related equipment for new and existing employees.
• Install and maintain operating systems, software, security updates, and business applications.
• Prepare returned equipment for redeployment or secure disposal.
• Ensure employees have the technology and tools they need to perform their jobs effectively.

User Account & Access Management

• Create, modify, and deactivate Microsoft 365 user accounts and permissions.
• Assist with password resets, account access, and multi-factor authentication.
• Coordinate technology onboarding and offboarding activities with Human Resources.
• Maintain appropriate documentation and ensure access is managed securely.

Building Security Systems

• Administer building access systems, including issuing, updating, and deactivating key cards and fobs.
• Monitor and maintain security camera systems and coordinate vendor support when needed.
• Identify and promptly communicate security concerns or system issues.

Equipment & Inventory Management

• Maintain accurate records of company technology assets, including computers, tablets, monitors, phones, and accessories.
• Track equipment assignments, locations, transfers, and returns.
• Conduct periodic inventory reviews and identify equipment or supply needs.
• Keep equipment records and related documentation current and organized.

Technical Support & Problem-Solving

• Serve as a first point of contact for employees experiencing hardware, software, connectivity, printing, email, and account issues.
• Investigate problems, identify solutions, and resolve issues whenever possible.
• Recognize when an issue requires escalation to the IT Manager or an outside vendor.
• Document requests, troubleshooting steps, and resolutions.
• Identify recurring problems and recommend opportunities to improve processes and technology.

We are much more interested in how you approach problems and manage your responsibilities than simply how many technical certifications you have.

The successful candidate will demonstrate:

• Self-Direction: Comfortable working independently, recognizing what needs to be done, and taking initiative without constant oversight.
• Problem-Solving: Enjoys troubleshooting, thinking critically, researching solutions, and working through challenges rather than immediately looking for someone else to fix them.
• Organization: Keeps equipment, records, accounts, and assignments organized and can effectively manage multiple priorities.
• Accountability: Takes ownership of responsibilities, follows through on commitments, and communicates when something needs attention.
• Adaptability: Comfortable shifting priorities and responding to unexpected technical needs.
• Communication: Able to explain technical issues in a straightforward, approachable manner and provide helpful support to employees with varying levels of technical knowledge.
• Discretion: Understands the importance of protecting confidential company and employee information.

• High school diploma or equivalent.
• 1–2 years of experience in IT support, help desk, or a similar technical role. Relevant coursework or certifications may be considered in place of experience.
• Working knowledge of Windows operating systems and Microsoft 365.
• Experience setting up and troubleshooting computers, tablets, and related equipment.
• Basic understanding of networking, Wi-Fi, and user account management.
• Strong organizational, analytical, and problem-solving skills.

Preferred Qualifications:

• CompTIA A+, Network+, or Microsoft certifications.
• Experience with Microsoft Entra ID, Active Directory, Exchange Online, or Intune.
• Familiarity with building access control and security camera systems.
• Experience with equipment inventory or ticketing systems.

• Part-time position averaging approximately 20 hours per week.
• Primarily on-site at our Omaha, Nebraska location.
• Occasional travel to other clinic locations may be necessary.
• Some flexibility in scheduling may be available based on business needs.
• Occasional after-hours support may be needed for special projects or urgent issues.

At Trillion Health & Hormone, our mission is to empower women to thrive through optimized, innovative, and proactive care. We are a growing organization that values people who take initiative, bring solutions to the table, and want to make a meaningful contribution.

If you enjoy having ownership of your work, appreciate variety in your day, and take satisfaction in solving problems and making things work better, we'd love to hear from you!