The posted salary range represents the expected pay for this role at the time of posting and is provided for transparency. Actual compensation, if an offer is made, will depend on factors such as skills, experience, education, and overall qualifications.

Mercy Flights is hiring for a Mobile Integrated Healthcare (MIH) Informatics & Data Analyst

This role serves as a critical bridge between clinical teams, MIH leadership, and the Informatics & Data Analytics department, ensuring our Mobile Integrated Healthcare programs are driven by accurate, meaningful, and impactful data.

Qualifications

Required

• Bachelor's degree in Health Informatics, Data Analytics, Public Health, Information Systems, or a related field (or equivalent combination of education and experience).
• Experience in:
  • Mobile Integrated Healthcare (MIH)
  • Community Paramedicine
  • Emergency Medical Services (EMS)
  • Population Health programs
• Familiarity with:
  • ePCR platforms (ESO, ImageTrend, or similar)
  • Electronic Health Record (EHR) systems
  • Clinical workflows and healthcare documentation
  • Vendor relationship management for healthcare information systems

Preferred

• 2+ years of healthcare analytics, informatics, or related experience.
• Experience with:
  • SQL
  • Power BI and/or Tableau
  • Advanced Excel
  • Data visualization best practices
• Knowledge of:
  • HL7, ICD-10, CPT, and healthcare data standards
  • Lean, Six Sigma, or PDSA quality improvement methodologies
• Experience with statistical or programming tools such as Python, R, or SAS.

Preferred: Two (2) years of experience in healthcare analytics, informatics, or similar roles. Proficiency in SQL, Power BI/Tableau, Excel, and data visualization best practices. Understanding of healthcare data standards (HL7, ICD-10, CPT, etc.). Background in quality improvement methodologies (Lean, Six Sigma, PDSA cycles). Experience with statistical tools (R, Python, SAS) is a plus.

What You'll Do

Data Management & Analytics

• Collect, validate, transform, and analyze data from multiple healthcare and operational systems, including ePCR, EHR, CAD, scheduling, and population health platforms.
• Identify trends in patient utilization, clinical outcomes, referral patterns, and program effectiveness.
• Develop and maintain dashboards, scorecards, and automated reporting tools for leadership and clinical teams.
• Ensure data integrity, consistency, and accuracy across all MIH-related systems.

Informatics & Systems Optimization

• Serve as a subject matter expert and super-user for MIH software applications.
• Collaborate with internal teams and external vendors to optimize system performance and workflows.
• Translate clinical needs into technical requirements for documentation templates, workflows, and decision-support tools.
• Support implementation, testing, training, and adoption of new technology solutions.

Quality Improvement & Program Evaluation

• Develop key performance indicators (KPIs) and evaluation frameworks for MIH initiatives, including:
  • Readmission reduction programs
  • High-utilizer interventions
  • Chronic disease management
  • Social Determinants of Health (SDOH) engagement
• Support quality improvement projects using data-driven methodologies.
• Assist with grant reporting, accreditation requirements, compliance initiatives, and community health assessments.

Collaboration & Communication

• Partner closely with MIH leadership, clinicians, quality teams, medical directors, and community stakeholders.
• Present complex data findings to both technical and non-technical audiences.
• Act as the primary analytics liaison between MIH operations and the Informatics & Data Analytics team.

Compliance & Governance

• Maintain HIPAA compliance and organizational standards for data privacy and security.
• Document data sources, reporting methodologies, and operational procedures.

How to apply: Apply online at: www.mercyflights.com. To ensure consideration, a completed resume and Mercy Flights application must be received. Incomplete applications and/or resumes will not be accepted or considered for review. This position will remain open until filled.

Core Values : Mercy Flights is committed to serving with Community, Compassion, Service, Teamwork, and Excellence in all we do.

Mercy Flights is a drug free workplace and follows federal guidelines set by the United States Department of Labor to provide a safe and drug-free work environment.

Mercy Flights is an Equal Opportunity Employer