Facilities Services Technical Analyst (Business Systems Analyst I) at City of Portland – Portland, Oregon

Union Representation: AFSCME 189. To view this labor agreement, please click here.

Position Summary:
Facilities Services is a critical division, responsible for the strategic, cost-effective management of select City-owned buildings and facilities. Our team ensures the efficient delivery of facility operations and maintenance, capital project development, property management, long-range facility planning, and financial stewardship of physical assets.

We are seeking a Business Systems Analyst I to support approximately 50 BFF Facilities staff and stakeholders, serving as the point of contact for ongoing technology maintenance, updates, staff training/ troubleshooting, and other technology management duties for BFF Facilities teams.

What you'll get to do:

• Perform ongoing system support, including:

  • User support and troubleshooting
  • Configuration updates and system optimization
  • Technology management and accessibility improvements
  • Tracking and management of technology assets across the organization
• Develop and maintain various technology tools and solutions, including Facilities internet and intranet sites
• Develop and deliver user training and troubleshooting materials
• Perform data collection, input, and cleansing activities
• Develop and maintain support ticketing, including assignments and metrics, for the Facilities Technology Team
• Assess information technology needs and recommend integrated, efficient, and cost-effective solutions, at both the user level and the organization level
• Ensure consistency and equity in how technology is used and distributed within and across the organization.

About the Bureau:
The Bureau of Fleet & Facilities’ Facilities Services Division manages over 1.5 million square feet of City-owned real property across 18 of the City’s highest-profile civic buildings and public safety facility assets, valued at over $1 billion. Facilities provides comprehensive property management services for these facilities, including building operations management, facility maintenance and repair, space planning and moves management, and capital project development and management. The Division also leads citywide real property planning studies as requested by City leadership and is an authorized administrator of real estate brokerage services for City bureaus.

Have a question?
Contact Information:
TroyLynn Craft
Senior Recruiter
troylynn.craft@portlandoregon.gov
The following minimum qualifications are required for this position:

1. Experience applying the methods and techniques used in the installation, troubleshooting, upgrading, and problem resolution of software and other information systems.

2. Ability to apply analytic and creative problem-solving skills to develop sound, well-reasoned decisions and recommendations.

3. Ability to communicate concisely, thoughtfully, and effectively, both verbally and in writing, to build and maintain collaborative relationships with both technical and non-technical stakeholders at all levels of the organization.

4. Experience translating technical concepts into clear, user-friendly training and troubleshooting resources.

5. Experience with Microsoft O365, specifically Excel, SharePoint, and Teams.

Although not required, you may have one or more of the following skills/certifications/degrees:

• Experience providing technical support to end users, such as in a helpdesk or customer support role.
• Intermediate skill with SmartSheets
• A bachelor’s degree in data analytics, information technology, computer science, systems administration, or a related field.
• Two (2) years of relevant, progressively responsible experience with business systems analysis, including system configuration, business process analysis, and systems analysis experience in lieu of a degree.

STEP 1: Apply online between July 21 - July 28, 2025

• Required Application Materials: Resume
• Answer to the Supplemental Questions (click on the Questions tab to preview the questions)

Optional Application Materials:

• If you would like to request Veteran's Preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter, etc.) by the closing date of the recruitment.
• We have recently updated our veteran preference process. Starting March 3rd, 2025. If you made the eligible list and met the eligibility to receive veteran preference, you will no longer need to submit veteran documents for future recruitments. If you need to update or remove your veteran preference for a specific recruitment or from your master profile, please contact the recruiter listed in the job announcement.

Application Tips:

• Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
• Your résumé should support the details described in your responses to the supplemental questions.
• How We Determine Pay: The City of Portland is covered by the Oregon Equal Pay Act. Your salary is determined based on the experience listed in your resume that is directly related and equivalent to the position for which you are applying. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all your relevant experience.
• Do not attach any additional documents.
• Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment.
• You may use AI tools to assist with your job application, but please be sure to personalize your responses to supplemental questions. Avoid copying and pasting. We encourage using AI to generate ideas and then tailor them to reflect your own experiences and skills.
• All applications must be submitted via the City's online application process.
• E-mailed and/or faxed applications will not be accepted.

Step 2: Minimum Qualification Evaluation: Week of July 28, 2023

• An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%.
• Your résumé and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
• You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information.
• Additional evaluation may be required prior to establishment of the eligible list and/or final selection.

Step 3: Establishment of Eligible List: Week of August 4, 2025

• Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.

Step 4: Selection (Interview): Mid August - Late August

• Hiring bureau will review and select candidates for an interview.

Step 5: Offer of Employment

Step 6: Start Date:

• A start date will be determined after all conditions of employment have been met.

*Timeline is approximate and subject to change.
Click here for additional information regarding the following:

• City of Portland Core Values
• Recruitment Process - Work Status
• Equal Employment Opportunity
• Veteran Preference
• ADA, Pregnancy, and Religious Accommodations