Position Title: Lead System Analyst
Location: Tempus Corporate Headquarters, 600 Technology Center Drive, Stoughton, Massachusetts, United States of America
Requisition Number: Req #309

Job Description

Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities.

The Lead Systems Analyst serves as a strategic and technical liaison between business stakeholders, Tempus IT, Tempus business partners/vendors and our MassHealth client. This role will deeply understand current system design, integrations, and business processes, and will guide system evolution by advising on architecture, development, new testing procedures, and operational practices.

This role is responsible for having expert knowledge of Tempus systems, business and program requirements, and existing technology gaps. They will also lead the efforts for analyzing systems for efficiency, determining fit with organizational goals and program requirements, and translating and documenting new business/system requirements.

The Lead System Analyst will create new policies and standard operating procedures to ensure technical projects deliver the needed results on time, within budget, with the needed requirements, with reliable testing methods used to ensure successful deployments.

The ideal candidate is someone who can lead project teams and act as the primary interface between internal stakeholders, external technical solution providers, and our client.

System Analysis & Technical Leadership

Gain deep understanding of existing custom-developed systems, modules, integrations, and data flows
Evaluate current system architecture and advise on system design, efficiency, enhancements, scalability, and maintainability
Translate business needs into clear functional and technical requirements; manage traceability matrix (RTM)
Provide expertise on development standards, testing strategies, and deployment practices

Vendor & Solution Provider Management

Act as the company’s advocate and primary technical point of contact with external technical solution providers
Review, clarify, and manage Statements of Work (SOWs), ensuring scope, assumptions, and deliverables align with business needs
Evaluate vendor proposals, designs, technical approaches and pricing and consult on needed changes
Track vendor deliverables, dependencies, risks, and timelines

Governance, Documentation & Compliance

Develop, review, and maintain Standard Operating Procedures (SOPs) related to system development, testing, release, and support
Ensure processes, policies, and documentation remain current and aligned with system changes
Identify gaps in controls, documentation, or operating procedures and recommend improvements

Process & Continuous Improvement

Review existing business and technical processes; identify inefficiencies or risks
Recommend and implement process improvements across business, technology, and vendor interactions
Ensure changes are clearly documented and communicated to stakeholders

Stakeholder Engagement & Facilitation

Lead, or assist with leading kick-off meetings for new teams to ensure clarity and alignment
Facilitate working sessions and meetings with business users, internal technology teams, and external vendors
Communicate complex technical concepts in clear, business-focused language
Drive decisions, follow-ups, and accountability across cross-functional teams

Ownership & Execution

Work independently and with teams to drive tasks, milestones, and deliverables to completion
Proactively identify issues, risks, and dependencies and recommend mitigation strategies
Serve as a trusted advisor to leadership on system-related decisions

Competencies

Strong leadership skills across complex stakeholder groups and ability to lead teams
Strong analytical and problem-solving skills
Ability to balance technical depth with business pragmatism
Confident decision-maker and effective advocate
Organized, detail-oriented, and execution-focused
Comfortable working across business, technology, and vendor teams

Required Qualifications

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience)

8+ years of experience in systems engineering, systems analysis, or a similar role supporting custom-developed systems

Strong understanding of system architecture, application development lifecycles, and testing methodologies

Experience working with and managing third-party technical solution providers or system integrators

Demonstrated experience writing and maintaining SOPs, SOWs, and technical documentation

Ability to independently manage workstreams and deliver results with minimal supervision

Excellent facilitation, communication, and stakeholder management skills

Preferred Qualifications

Experience in regulated or highly controlled environments

Familiarity with SDLC, Agile, and hybrid delivery models

Experience assessing legacy systems and guiding modernization efforts

Background in process improvement or operational governance

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and scanners.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands and fingers and also must be able to reach with hands and arms. Must be able to lift up to 15 pounds at times.

Travel

Travel may be required for this position.

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.

Sign on bonus
Work/Life Balance
Paid time off - 25 days per year for full time staff
14 paid Holidays
Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
Basic Life, Short Term and Long-Term Disability
On-site gym (Stoughton Location) and wellness initiatives
Annual Reviews with merit-based increases
Employee Recognition Program
Financial Wellness - 403(b) Retirement Plan with matching
Continuing Education, Training and Advancement opportunities

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Job Family: Professionals
Job Function: Non-Supervisor
Pay Type: Salary
Travel Required: Yes

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