Reports to the Director of Informatics. Assists clinicians in navigating and using clinical information tools required in their care. Performs assessment of individual training needs of clinicians and provides computer-based training for them. Identifies enhancements to the system to enable optimal experience for clinicians and facilitate patient care. Maintains excellent relationships with clinicians and acts in a liaison role. Provides at the elbow support for end users to address system issues, facilitate optimization requests, and perform ad hoc training. Assist in the creation of training materials for the use of Beacon systems. Utilizes process improvement techniques. Collaborates with clinical informatics specialists and analysts to meet operational needs. Performs testing of system applications as needed.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Coordinates and provides assistance and training to clinicians related to navigating and using clinical information tools required in their care by:

• Utilizing in-depth knowledge of information systems and patient care practices; also providing computer-based training to clinicians.
• Participating in the assessment of clinicians' needs in the area of computer-related education, training and equipment including detailed information directly from clinicians regarding their needs.
• Communicating directly with the clinicians and providing them with direct feedback regarding clinical system related issues in order to ensure they receive the highest level of customer service, which will support them in their day-to-day activities.
• Collecting data and channeling information related to problems or potential problems within clinical systems to the staff of various departments as appropriate.
• Serving as a resource to the clinicians with regards to the use and workflows within clinical system applications in support of patient care.
• Acting as a technical facilitator when there are upgrades to the clinical systems.
• Identifying enhancements to clinical tools that will enable the Beacon clinical and medical staff to more easily access information and facilitate patient care.

Serves as a liaison and facilitator for efforts to improve the clinicians' day-to-day utilization of clinical systems by:

• Assisting with the identification of clinicians' issues and intervening as appropriate to resolve or prevent the escalation of a complaint.
• Obtaining feedback, on an ongoing basis, regarding enhancements to Cerner or other applications that would facilitate patient care.
• Facilitating the timely delivery of training solutions designed to meet the clinical needs.
• Assisting with the development of functional and process improvements that will enable clinicians to provide the highest quality patient care.
• Developing and conducting Train the Trainer programs as assigned for end-users in the use of Beacon's new or existing computer systems that affect clinical practice.

Assists with building and maintaining effective relationships with clinicians by:

• Responding to requests for information in a timely manner.
• Working collaboratively with the Chief Medical Information Officer and other staff to foster excellent working relationships with end users.
• Increasing clinician satisfaction and loyalty by creating programs and services which meet their specific needs.
• Acting as a liaison with Information Systems (I.S.) on behalf of clinicians to communicate issues and solutions between groups.

Assists with tailoring computer systems applications to meet unique requirements of clinical workflows by:

• Assisting with the testing and conversion activities of physician workflow software modules.
• Collaborating with Information systems staff, including systems analysts, clinical informatics analysts, and leadership in the development and implementation of new functionality and clinical workflows.
• Collaborating with Information systems staff, including systems analysts, clinical informatics specialists, and leadership in the development and implementation of new functionality and clinical workflows.
• Using appropriate tools to support requested changes following departmental established guidelines for Change Management and Change Control.
• Complies with information systems policies and protocols for customer service, change management and project management.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

• Assisting with the development and presentation of educational programs relating to clinical information system applications for clinicians.
• Participating in the research and implementation of new computer-related technology that will impact clinicians and knowledge of the application tools required to put them in place.
• Acting in a troubleshooting role (for example, to help prevent problems).
• Appropriately escalating issues when the nature of an end-user interaction falls out of scope of the role of a Clinical Informatics Educator.
• Advocating the development of an environment where computer systems are utilized at the appropriate and optimal level.
• Assisting with activities related to quality improvement.
• Maintaining department records, reports and files (i.e., those related to training activities) as appropriate.
• Participating on various organizational committees as appropriate.
• Completing other job-related duties and special projects as directed.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Education and Experience

• The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of an Associate's degree. Bachelor's degree preferred. Minimum of two to three years of relevant experience in a clinical or educational environment (to include significant experience with hospital/physician practice information systems and/or in individual/group instruction) is recommended. Broad exposure to physician specialty areas is desirable. Preference will be given to graduates of a secondary educational program or those with experience in education, training in the software programs regularly used by Beacon Health System.

Knowledge & Skills

• Demonstrates well-developed knowledge of all Beacon clinical facility's departmental operations and how they interact with each other in a computerized environment.
• Demonstrates a strong knowledge of adult learning principles and educational fundamentals to ensure end user success in system utilization.
• Demonstrates advanced knowledge of Cerner.
• Requires the analytical, problem solving, and organization skills necessary to identify problems and facilitate the delivery of solutions in a timely manner. Requires the ability to effectively design, schedule, and deliver training programs. Also requires the ability to work independently.
• Requires a strong customer service focus and an in-depth understanding of clinical workflows.
• Requires proficient computer skills and the ability to utilize various software programs (i.e., Microsoft Office, Word, Excel, Access, etc.) and an understanding of the system capabilities and limitations.
• Demonstrates the leadership skills necessary to elicit cooperation and support, as well as the ability to work effectively with users who have various levels of computer skills.
• Demonstrates the interpersonal and communication skills (both verbal and written) necessary to communicate effectively with staff and physicians to establish and maintain effective working relationships. Also requires the ability to pro-actively approach others regarding their level of understanding and educational needs.
• Demonstrates the ability to assess training needs and requires the various skills necessary (i.e., negotiating, persuading, counseling, etc.) to provide effective training. Also demonstrates knowledge of adult education techniques and an interest in teaching others.

Working Conditions

• Works in a patient care and office environment requiring the ability to prioritize workload in order to meet deadlines.
• May be exposed to bio-hazards.
• Work schedule may vary to meet the training needs of the various areas served.
• May experience some mental/visual fatigue due to continued use of computer equipment.

Physical Demands

• Requires the physical ability and stamina to perform the essential functions of the position.