Under general supervision, to perform a variety of professional, technical and analytical duties in the areas of systems analysis and testing, system troubleshooting and business policies and procedures review; to assist in the implementation of complex computer systems for various Departments; to provide user support and to assist in additional system module implementation including vendor upgrades; and to perform related duties as assigned.
ESSENTIAL FUNCTIONS:
Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledges, skills and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.

TYPICAL DUTIES & RESPONSIBILITIES:

1. Perform complex system testing, user documentation and implementation of added systems features.
2. Perform system analysis for large and complex projects; test and recommend system solutions.
3. Communicate with, and provide highly responsible support to, system users.
4. Perform procedural audits on business systems of large scope and complexity; identify areas to be considered for improved efficiency.
5. Analyze and troubleshoot complex system problems/solutions.
6. Define and conduct necessary advanced user system training.
7. Prepare and design complex and technical system generated reports.
8. Assess business process requirements by analyzing the structure and flow of the City’s work to identify possible application solutions.
9. Assists in developing and implementing backup policies and procedures.
10. Participates in the development and management of budgets as directed.
11. Manage the installation and testing of new business applications.
12. Assure that business applications and modules are kept current. Manage existing application upgrades and work with IT Manager on new application implementations.
13. For new applications that are introduced to the organization: create, develop, and oversee protocols and procedures for usage.
14. Maintain application documentation library.
15. Provide technical support related to application software systems and troubleshoot issues as they arise.
16. Create processes and protocols for application acquisition.
17. Develop scripts, applications, to enhance, expedite, and automate various tasks; utilize SQL scripting and reporting software such as SQL Reporting Services and Crystal Reports, create ad-hoc queries and reports.
18. Maintain awareness of the latest software enhancements and develop ways that existing applications can be utilized to make the City more efficient.
19. Maintain general knowledge of the City’s server structure as it relates to business applications.
20. Provide emergency and on-call support response to reduce down-time, correct errors, monitor vendor activity, off hours scheduled maintenance or support, and system failures on an as needed basis.
21. Performs other related duties as assigned.

SUPERVISION RECEIVED: Information Technology Manager

SUPERVISION EXERCISED: May provide technical guidance to lower level IT staff.

CONTACTS AND RELATIONSHIP: This position has the majority of its interaction with the vendors and with other City employees.
QUALIFICATION GUIDELINES:
The knowledge and abilities which are required to perform the duties and responsibilities of this class are as follows:

DESIRABLE QUALIFICATIONS:
Experience: At least three (3) years of increasingly responsible experience in automated system implementation including the areas of customer service, billing, financial analysis and development of policies and procedures.

Education: Equivalent to a Bachelor’s degree from an accredited college or university with major work in information systems, business administration, or closely related field. Up to two years of additional qualifying experience may substitute for the required education.

Licenses and Certifications:
Possession of a State of California driver’s license and the ability to maintain insurability under the City’s vehicle insurance program.

Knowledge of:

• Customer information, accounting, work order systems.
• Sound business and finance policies and procedures.
• Principles of computer systems and procedures.
• Principles of internal control.
• Modern database applications, including financial, word processing, statistical,
• Database, graphics and spreadsheets.
• Integrated computer systems.

Ability to:

• Develop and design effective system generated reports.
• Prepare detailed analysis of processes and procedures.
• Troubleshoot system problems and recommend solutions.
• Perform operational analysis of procedures.
• Develop procedures and training materials.
• Develop and execute sound functional testing procedures.
• Communicate effectively orally and in writing.
• Establish and maintain effective working relationships with those contacted in the
• course of work.
• Perform and meet tight deadlines.
• Recommend system and procedural solutions.
• Develop Request for Proposals and evaluate vendor solutions.
• Follow City standards and guidelines for Technology.
• Implement "Custom Off The Shelf Solutions" as opposed to in-house development efforts where possible.
• Interpret and apply applicable federal, state and local policies, laws, rules and regulations.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with other City departments and those contacted in the course of work.
• Maintain mental capacity and tact that allows for effective interaction and communications with others.
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities.

Environmental Conditions:
The work environment characteristics described here are representative of those that must be met by employees to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee works under typical office conditions with exposure to computer screens, and the noise level is usually quiet. The employee will also be required to perform work in an outdoor environment and group setting; required to drive to various sites within and outside of the City.

Physical Conditions:
Essential functions may require maintaining physical condition necessary for sitting for prolonged periods of time. Essential functions may also require maintaining physical condition necessary for walking, standing or driving a vehicle.The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands
While performing the duties of this job, the employee is regularly required to sit, walk, and stand; talk and hear; use hands to finger, handle, feel, or operate objects, tools or controls; reach with hands and arms; perform repetitive movements of hands or wrists; climb or balance on ladders or stairs; stoop, kneel, and bend at the waist; crouch or crawl; and smell. The employee is frequently required to lift up to 25 pounds unaided.

Specific vision abilities required for this job include close vision, distance vision, use of both eyes, depth perception, color vision, and the ability to adjust focus.

Mental Demands
While performing the duties of this class, an employee uses written and oral communication skills; reads and interprets data, information, and documents; analyzes and solves problems; uses math, and mathematical reasoning; observes and interprets people, and situations; learns and applies new information and skills; performs highly detailed work; deals with changing deadlines, constant interruptions, and multiple concurrent tasks and projects; and interacts with others encountered in the course of work.
EMERGENCY SERVICES: In accordance with Government Code Section 3100, in the event of a disaster, all city employees are considered disaster service workers and may be required to perform assigned emergency service duties in the event of an emergency or disaster. Employees may be required to complete required FEMA courses within six months of employment.

SELECTION PROCESS: Only those candidates who have the best combination of qualifications in relation to the requirements and duties of the position will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to participate in the process. Final appointments may be subject to a selection interview with the Department Director or designee and the remaining conditional steps in the hiring process. This position requires a conditional employment offer based on the successful completion of a drug and alcohol screening.

EEO: The City of Norco is an equal opportunity employer and does not discriminate on the basis of race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sex orientation, gender identity, gender expression, medical condition, genetic information, marital status, or military and veteran status. The City is committed to making its programs, services and activities accessible to individuals with disabilities. If you require accommodation to participate in this recruitment, please contact Human Resources prior to the filing deadline. We will attempt to reasonably accommodate applicants with disabilities upon request.

BACKGROUND CHECK: All employment offers are conditional based on the successful completion of a background investigation, physical, drug and/or alcohol screening at city expense and conducted by a physician designated by the city. Applications must be thoroughly completed and signed. All information on the application is subject to investigation and verification. Reference checks will be conducted by the City to include at least the following: (1) verification/reference from current and past employers, (2) fingerprinting and Department of Justice criminal background check, and (3) confirmation of necessary licenses, certificates, and/or diploma/degrees.

DRUG SCREENING: In accordance with the City’s drug free workplace policy, all employment offers are conditional and based on successful completion of drug test.

E-VERIFY: The City of Norco is an E-Verify employer. E-Verify is an internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of newly hired employees in the United States.

The provisions of this bulletin do not constitute a contract expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice.