IT and Data Systems Analyst at Foothill House of Hospitality (dba Hospitality Hou – Grass Valley, California

Hospitality House is an emergency shelter and housing provider, serving low-income and homeless residents in Nevada County. Hospitality House provides pathways to housing by bringing homeless residents into a compassionate circle of community care that offers shelter, housing resources, sustenance, opportunity, dignity, and hope as they transition from homelessness to housing.

If you share our vision of helping Nevada County residents return to housing with care and compassion, we invite you to join our team! The IT and Data Systems Analyst is a data and technology expert playing a critical role through data analysis and reporting, team management, and IT support. The ideal candidate brings a high level of professionalism, organization, attention to detail, and ability to work in both individual and team settings to our fast-paced non-profit organization.

IT and Data Systems Analyst Pay Range

$26.00 - $28.00 per hour.

Benefits

• Medical Insurance (100% of the premium paid by the employer).
• Dental Insurance (80% of the premium paid by the employer).
• Vision Insurance (80% of the premium paid by the employer).
• Life Insurance (100% of the premium paid by the employer).
• Long-term Disability Insurance (100% of the premium paid by the employer).
• Voluntary Short-term Insurance.
• Voluntary Accident Insurance.
• Voluntary Critical Illness Insurance.
• 401k.
• 11 paid holidays.
• 11 paid sick days.
• 2 paid mental health days.
• 5 paid vacation days in the first year (gradual increases commensurate with seniority).

POSITION SUMMARY

Under the supervision of the Technology and Security Officer, the Data Analyst is responsible for data entry, auditing, reporting, database maintenance, internal database and software training, and IT support. The Data Analyst will monitor and promote data quality to ensure that HMIS meets high data quality standards. Additionally, the Program Data Analyst will run analytics on community data and build impactful reports.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Data Entry, Auditing, and Reporting

• Support all program data entry tasks as needed, ensuring all information is entered on time and accurately.
• Ensure staff data issues are responded to in a timely, courteous, and effective manner.
• Manage databases datasets, ensuring timeliness and accuracy through regular database clean-ups.
• Create Support workflows that promote efficiency in data collection.
• Manage confidential data and information in accordance with best practices, Hospitality House policy, HIPPA guidelines, and Federal and State law.
• Prioritize and coordinate work to ensure deadlines are met with accuracy.
• Ensure data quality through data review, auditing, and reporting running.
• Troubleshoot application issues and data discrepancies.
• Build datasets, reports, and dashboards using excel, BI/BO Tools, and presentations
• Support development in department standard operation procedures (SOPs).

IT Support

• Ensure agency computers are properly configured with applicable software and hardware.
• Troubleshoots network, driver, connectivity, and MS365 issues.
• Support the Technology and Security Officer to the managed IT service (MSP) provider, Cyber Security agency, cell phone and landline companies, printer companies, and other IT related vendors.
• Manage the agency IT equipment inventory, accounts, and device program.

Training

• Oversee the agency’s internal software program ensuring new and existing staff receive software-related training. Offer support and feedback.
• Ensure all applicable Hospitality House employees are trained in internal database systems through onboarding and ongoing coaching.
• Troubleshoot training related issues.

Duties as a Hospitality House Employee

• Serve as an agency ambassador.
• Adhere to staffing schedules to provide adequate/safe staffing coverage and to accomplish program objectives.
• Attend and participate in one-on-one meetings with supervisors, weekly staff meetings, monthly all-staff meetings, and team building gatherings.
• Foster open and collaborative relationships with other team members and management.
• Develop healthy community relationships and maintain a positive program image.
• Maintain working knowledge of fire, safety, health, and work standards to help provide a safe and positive environment for all.
• Ensure confidentiality and data privacy standards are met or always exceeded.
• Recognize and perform the duties of a mandated reporter as outlined in federal, state, and local regulations as appropriate.
• Ensure agency programs are available to eligible residents regardless of religious belief or affiliation, race, color, national origin, handicap, or sexual orientation.
• Assist at Hospitality House sponsored events as needed.
• Travel as required.
• Shelter duties as assigned.
• Other duties as assigned.

ATTENDANCE

Must be punctual and timely in meeting all requirements of performance, including but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

• Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition to complement data; designs workflows and procedures.
• Design – Generates creative solutions; translates concepts and information into images; modifies designs; applies design principles; demonstrates attention to detail.
• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

BUSINESS NECESSITY

The needs of Hospitality House may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization structure, finances, goals, personnel, work processes, technology, and customer demands. Therefore, it may become necessary to make modifications to how business is conducted, and work is accomplished, with minimal or no advance notice to employees. Accordingly, the employee must be capable of adapting with minimal or no advance notice, to change in how business is conducted, and work is accomplished, with no diminishment in work performance.

SAFETY AND SECURITY

All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as schedules, safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and write routine office communications, schedules, lists and emails. Ability to speak effectively with groups of volunteers, members of the general public and employees of the organization.

COMPUTER SKILLS

Advanced Computer Skill Proficiency required.

• Use advanced Excel features (pivot tables, VLOOKUP/XLOOKUP, conditional formatting, data validation)
• Build PowerPoint presentations with metrics, templates, and charts
• Integrate Word, Excel, and PowerPoint for reporting or proposals
• Use advanced Outlook features like rules, shared calendars, and task management
• Collaborate and manage projects using program like Teams, Planner, or SharePoint
• Perform basic troubleshooting and configuration (network settings, device connections)
• Understand basic data security concepts (file permissions, encryption, safe sharing)
• Use basic automation tools like Power Automate or Excel macros
• Understand cloud storage synchronization and shared drive organization
• Understanding of Basic Reporting and Data concepts (Tables, Joins, Keys, Views, Filters, Etc)
• TSQL knowledge is a plus

CERTIFICATES, LICENSES, REGISTRATIONS

Current vehicle insurance and a valid CA state driver’s license.

OTHER SKILLS, ABILITIES, AND QUALIFICATIONS

• Willingness to learn the Homeless Management Information System (HMIS) if it is not already a core competency.
• Has an interest in supporting a mission dedicated to vulnerable populations, especially those experiencing homelessness.
• Has Familiarity with Health Insurance Portability and Accountability Act regulations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit for long periods of time, walk, bend, kneel, squat, push, climb step ladders, and stoop, and occasionally; use hands to finger, handle, or feel; reach with hands and arms; talk, and hear; and smell. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically low to moderate with moderate levels of distraction.

NATURE OF SUPERVISION RECEIVED

Must be able to work independently toward attainment of operational goals and contract compliance.

HH Employment is available to eligible people regardless of religion, race, color, national origin, sex or disability.