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DEPARTMENT: Nutrition Services

REPORTS TO: Director, Program Strategy and Design

LOCATION: 730 Polk Street

BENEFITS: Yes

STATUS: Full-time, Non-Exempt

CLASSIFICATION: Professionals

SUPERVISES: Interns

POSITION SUMMARY:

The Manager, Health Data Systems & Analytics reports to the Director, Program Strategy and Design and oversees Project Open Hand’s client management database supporting Food Is Medicine services, and ensures that data are accurate, secure, actionable, and increasingly interoperable with healthcare partners. This role sits at the intersection of operations, client/nutrition services, evaluation, and external reporting, and plays a key role in advancing system integration, data governance, and continuous quality improvement.

The Manager is responsible for system administration, data quality, dashboards and reporting, evaluation support, and participation in regional and statewide health data exchange efforts, including the California Data Exchange Framework (CA DxF).

QUALIFICATIONS REQUIRED:

Bachelor’s degree in health informatics, public health, information systems, data science, or related field (or equivalent experience).
3–5 years of experience managing databases or information systems in healthcare, social services, or nonprofit settings.
Experience administering a client management system, EHR, or similar platform.
Strong understanding of data quality, reporting, and analytics.
Ability to translate technical concepts for non-technical staff.

QUALIFICATIONS DESIRED:

Experience working with healthcare data, Medicaid, or managed care partners.
Familiarity with interoperability concepts (e.g., APIs, HL7/FHIR—conceptual understanding sufficient).
Experience supporting dashboards (e.g., Power BI or similar).
Exposure to data governance, privacy, or compliance frameworks.
Experience working in Food Is Medicine, nutrition, or community-based health services

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Client Data System Administration (Caseworthy + ServTracker)

Serve as primary administrator for the client management database, including user access, permissions, workflows, and configuration.
Maintain data integrity, accuracy, and completeness across client records, referrals, assessments, and services.
Partner with program and nutrition staff to optimize workflows that support care delivery while minimizing documentation burden.
Manage system upgrades, enhancements, and vendor relationships as applicable.
Develop and maintain system documentation, data dictionaries, and standard operating procedures.

2. Interoperability & Health System Integration

Support current and future system integrations with healthcare partners (e.g., health plans, providers, referral platforms).
Participate in POH readiness and compliance activities related to the California Data Exchange Framework (CA DxF).
Coordinate all activities related to the California Food Is Medicine Coalition (CaFIMC) minimum data set and data sharing
Collaborate with IT, legal, and program leadership on data-sharing agreements, consent workflows, and minimum necessary use.
Translate healthcare data standards and requirements into practical nonprofit workflows.
Monitor evolving interoperability requirements and recommend phased implementation strategies.

3. Data Dashboards, Reporting & KPIs

Co-design and maintain dashboards to support:
- Care quality and service delivery
- Client experience
- Equity and access
- Operational performance and capacity
Ensure reporting is timely, accurate, and aligned with internal decision-making and external funder or payer requirements.
Support ad hoc analyses for quality improvement and strategic planning.

4. Evaluation & Learning Support

Support program evaluation efforts by:
- Preparing datasets
- Ensuring data quality and consistency
- Documenting methodologies and assumptions
Collaborate with internal staff and external evaluators or researchers.
Support pre–post- analyses, cohort tracking, and narratives for evaluation and research dissemination.
Ensure evaluation data aligns with client consent, privacy, and governance standards.

5. Data Management & Governance

Serve as a key participant in POH’s data governance practice.
Help define and enforce, including through regular auditing:
- Data standards
- Data access policies
- Data retention and privacy practices
Support staff training on appropriate data use and documentation standards.
Contribute to decision-making about ethical data use, equity, and client-centered data practices.

JOB COMPETENCIES:

Team player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others
Self-led: Knows and completes responsibilities in assigned timelines, asks for clarifications when needed
Sensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issues
Customer oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues
Poised: able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations
Ethical: Honest, accountable, maintains confidentiality
Decisive: Thoughtful when considering options, seeks input from others, makes difficult decisions when necessary
Knowledgeable: Understands facets of job, keeps job knowledge current
Well organized: Information organized and accessible, maintains efficient work space, manages time well
Technical savvy: Skilled with computers, proficient with function appropriate technology, learns quickly, uses technology to enhance job performance with the interest and ability to learn new technology
Leadership I: Completes all assigned tasks in a timely manner and is able to identify projects or work needed for future completion. Anticipates needs before they are assigned. Recognizes themselves as a departmental or function representative
Problem solver: Strong analytical skills and able to creatively address and solve problems

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Physical demands: While performing duties of job, incumbent is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 20 pounds unassisted. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: The noise level in the work environment varies from quiet to loud. The temperature in the work environment will range from cold to warm throughout all areas of the agency’s building in San Francisco and occasionally in the East Bay.

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