Loan Support Specialist I

4Front Credit Union | Lending | Non-Exempt

This position is not eligible for immigration sponsorship.

This role is required to be in office Tuesday-Thursday.

Wage range: $17.81 - $22.27

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About 4Front Credit Union

At 4Front, we are more than a financial institution — we are a community partner, a trusted advisor, and a team committed to helping our members achieve their financial dreams.

We believe in:

• Building authentic relationships
• Empowering our employees to grow and lead
• Creating a culture of respect, inclusion, and collaboration
• Delivering service that truly wows

Our team members live our credit union philosophy every day — people helping people.

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Why Join 4Front?

We care deeply about our team. When you join 4Front, you can expect:

• Competitive pay
• Comprehensive medical, dental, and vision insurance
• Generous PTO and paid holidays
• 401(k) with employer match
• Tuition reimbursement and professional development opportunities
• Career growth pathways within a stable and growing organization
• A collaborative, supportive culture focused on teamwork and DEI
• Community involvement opportunities

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Reporting Structure

• Reports to: Lending Operations Assistant Manager
• Supervises: None

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Position Purpose

The Loan Support Specialist I supports lending operations by maintaining accurate loan documentation, assisting with loan servicing tasks, and supporting compliance-related activities. This role performs loan file reviews, tracks collateral and lien requirements, and provides administrative support across consumer and mortgage lending functions. The position also supports communication with members and internal teams to ensure timely and accurate handling of loan-related requests. Through attention to detail, organization, and responsiveness, this role helps ensure lending operations remain accurate, compliant, and efficient.

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What You’ll Do

Loan File Review & Documentation Support

• Perform loan file reviews to ensure documentation is complete and compliant
• Maintain accurate and organized loan files
• Support documentation preparation and updates
• Ensure loan records meet policy and regulatory requirements

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Collateral & Lien Tracking

• Track and maintain collateral documentation, including titles, mortgages, UCC filings, and insurance
• Support lien perfection and follow up on outstanding items
• Verify insurance coverage and required documentation
• Ensure collateral records are accurate and complete

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Loan Servicing Support

• Assist with servicing activities such as payoffs, address changes, skip payments, and collateral releases
• Support ancillary product processes (e.g., GAP claims, debt protection documentation)
• Maintain accurate servicing records
• Assist with loan-related follow-up tasks

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Reporting & Compliance Support

• Complete and maintain required operational reports
• Ensure report accuracy and audit readiness
• Track and maintain report history
• Support compliance with lending policies and regulatory requirements

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Member & Internal Support

• Respond to member and internal inquiries via phone and email
• Provide general information related to lending processes and services
• Route complex inquiries to appropriate team members
• Support a professional and responsive service experience

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Administrative & Operational Support

• Perform administrative tasks such as correspondence, document preparation, and mail distribution
• Maintain department records and documentation systems
• Support workflow coordination across lending functions
• Assist with special projects and department initiatives

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Team Collaboration

• Support lending and operations staff as needed
• Coordinate with internal teams to ensure smooth workflow
• Share information and assist team members
• Participate in meetings and team initiatives

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Operational Excellence

• Complete tasks accurately and within established timelines
• Follow lending policies, procedures, and security standards
• Communicate issues, risks, and updates effectively
• Support continuous improvement of lending operations

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?? What Success Looks Like

• Loan files are accurate, complete, and compliant
• Collateral and lien tracking is maintained without gaps
• Reports are accurate and audit-ready
• Loan servicing support tasks are completed efficiently
• Member and internal inquiries are handled professionally
• Lending operations run smoothly and consistently
• Team collaboration supports overall department success

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Qualifications

Education

High school diploma or equivalent required

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Experience

Previous administrative, lending, or financial services experience preferred

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Knowledge & Skills

• Strong attention to detail and organizational skills
• Basic understanding of lending processes and documentation
• Strong communication and customer service skills
• Ability to manage multiple tasks and priorities
• Proficiency with computer systems and office tools
• Ability to work collaboratively in a team environment

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Physical & Work Environment

• Primarily office environment
• Frequent sitting, typing, and computer use
• Occasional lifting up to 50 lbs

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Compliance Commitment

This role requires adherence to:

• Bank Secrecy Act & OFAC requirements
• U.S. Patriot Act regulations
• Gramm-Leach-Bliley privacy and information security standards

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Additional Expectations

• Assumes responsibility for tasks and duties as assigned

This job description is not intended to be all-inclusive. Additional duties may be assigned as needed.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.