The primary function of the Service Technician is to diagnose and complete repairs on heavy and medium duty trucks. Individual will perform a variety of tasks on heavy-duty trucks, large construction vehicles, buses and tractor trailers. Those tasks include Inspection, diagnosis, maintenance, installation and repair of components, engines, systems related to the heavy duty and medium duty vehicles.

Essential Responsibilities:

• Perform recommended routine maintenance procedures.
• Perform diagnostic tests for issues failures and performance
• Determine a course of action for damaged parts and systems.
• Routinely use computerized equipment and specialized tooling.
• Completes assigned repairs and tasks in a timely and safe manner.
• Accurately records time, cause and correction on Repair Orders.
• Test components that may require to drive trucks before and after repairs.
• Participate and completes technical training and professional development.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Skills

To perform this job successfully, an individual should have knowledge of basic Computer skills and Repair Order Processing Software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sufficient manual dexterity to operate office equipment (or operate a PC), mechanical tools such has wrenches, sockets, grips, air tools, and other basic shop tools.

Ability to climb ladders

Ability requires a person to bend, twist, squat, reach in order to perform tasks on truck components.

Ability to lift a minimum of 60lbs – 150 lbs. unassisted.

The noise level in the work environment is usually moderate, due to tools and engine noise.

Individuals need to have the following:

1. Resiliency: Quickly recovering from adversity. Demonstrates the ability to overcome setbacks. Strives to remain optimistic in light of adversity.
2. Personal Accountability: Willing to take ownership of situations. Being answerable for personal actions. Demonstrates the ability to self-evaluate. Strives to take responsibility for his or her actions.
3. Problem Solving: Defining, analyzing and diagnosing key components of a problem to formulate a solution. Identifies the multiple components of problems and their relationships. Prioritizes steps to a solution. Understands and defines the problem before jumping to a solution.
4. Continuous Learning: Taking initiative to regularly learn new concepts, Technologies and/or methods. Takes initiative in acquiring and mastering the skills and knowledge requirements of a position. Keeps abreast of current or new information through reading and other learning methods.
5. Time and Priority Management: Prioritizing and completing tasks in order to deliver desired outcomes within allotted time frames. Effectively manages difficulties and delays to complete tasks on time. Reduces the amount of time spent on non-priorities.
6. Goal Orientation: Setting, pursuing and attaining goals, regardless of obstacles or circumstances. Acts instinctively to achieve objectives without supervision. Expends the necessary time and effort to achieve goals.
7. Creativity and Innovation: Creating new approaches, designs, processes, technologies and/or systems to achieve the desired result. Notices unique patterns, variables, processes, systems or relationships.

Behaviors

• Organized Workplace - The job requires establishing and maintaining specific order in daily activities.
• Analysis - The job requires compiling, confirming, and organizing information.
• Persistence - The job requires finishing tasks despite challenges or resistance.
• Consistent - The job requires predictable performance in repetitive situations.
• Following Policy - The job requires adhering to rules, regulations or existing methods.
• People-Oriented - The job requires building rapport with a wide range of individuals.
• Customer-Oriented - The job requires identification and fulfillment of customer expectations.

This position is with an immediate opening start date and will allow for the proper notice for existing employer. Submit your resume with confidence that all contacts with us are completely confidential.

Position Benefits and Compensation Package

This is a full time position. It includes Health Insurance, a 401K Retirement Program, Vacation, Employee Assistance Program, a Clean Smoke and Drug Free Environment and Other Benefits.

About Palmer Trucks

Palmer Trucks is a full-service Kenworth dealership network serving Ohio, Indiana, Kentucky and Illinois with a comprehensive package of products and services. As a family-owned business with more than a half-century history of growth and success, Palmer Trucks has grown to a team of more than 600 individuals. With more than 32 million trucks on U.S. highways and interstates at any given time, a paramount need exists to keep the industry moving forward – 24 hours a day, 7 days a week.

We maintain a commitment to forming authentic and valuable connections through fulfilling the industry’s unique, time-sensitive needs as a trusted partner. We accomplish this by providing products and services of the highest quality and value - personalized for you.

Because of this philosophy, we develop and nurture long-term, valuable relationships with our partners. The Palmer Trucks team has the utmost privilege and gratitude of doing business, and these core values are what keep customers returning year-after-year, and are what have kept us On the Road Since 1965.

Palmer Trucks is an Equal Opportunity Employer. All Applicants are considered for employment without a regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status or any other legally protected.

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