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Concierge: 2nd Shift (Part Time/Weekends)
PORTER BACK at Grand Beach Suites Hotel – Bay Harbor Islands, Florida
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About This Position
Job Summary
Ensures the highest level of cleanliness and safety in all public and back of the house areas. Promotes excellent public relations and 100% satisfaction. Works as a valuable member of a dedicated professional team.
Job Specifications
Qualifications
« Good service skills
« Ability to work as part of a dynamic team to consistently deliver a quality product
« Basic English language skills
« Able to handle objects, reach with arms and hands, push a cart weighing 100-150 lbs., and lift 50-70 lbs.
« Knowledge of and ability to use Resilient Floor cleaning/polishing and carpet shampoo equipment
« Able to work a flexible schedule, including weekends and holidays
Job Specific
« Reports to work as scheduled, in proper uniform, in accordance with the hotel’s personal appearance standards
« Follows OSHA regulations and policies/procedures set forth by Housekeeping department
« Applies excellent guest relations skills when interacting with guests
« Consistently maintains a positive attitude
« Encourages a positive attitude among Team Members
« Anticipates needs, demonstrating sensitivity and responsiveness, ensuring complete satisfaction
« Performs all duties in a timely and professional manner
« Applies teamwork skills at all times
« Cleans/maintains exterior grounds of building, sweeps floors and sidewalks; cleans doors, frames, signs, and windows
« Cleans and dusts lobby areas
« Uses proper chemicals when cleaning as described by the department’s procedures
« Immediately reports maintenance deficiencies, damage, or loss to Housekeeping department
« Turns lost and found items into Housekeeping Manager in accordance with hotel standards
« Cleans and sanitizes assigned public and back of the house areas
« Operates and maintains the following equipment (once trained): vacuums, extractors, burnishing/buffing machines, brooms, wet-vacuums, and upholstery cleaners
« Maintains the highest levels of cleanliness of the following (once trained): carpets, tile, cement, marble, glass, and all other surfaces
« Transfers and stocks all supplies from Receiving as directed
« Ensures that the Housekeeping storeroom is neat, organized, and secure
« Assists in the cleaning and restocking of Room Attendant mobile transports
« Uses glass washer to clean glasses
« Refills all spray bottles with cleaning chemicals
« Wipes down and/or cleans Room Attendant mobile transport equipment
« Cleans chandeliers
« Properly uses and maintains equipment and supplies
« Maintains excellent condition of grounds, floors, carpets, etc.
« Cleans ashtrays and ash urns
« Cleans elevator doors, tracks and foyers
« Washes doors
« Vacuums, sweeps and mops hallways
« Cleans interior windows
« Cleans door jams and fire boxes
« Cleans and mops stairwells, cleans handrails
« Replaces burned out light bulbs according to established procedures
« Moves furniture in rooms as required
« Cleans spots on walls
« Removes room service trays from hallways and stores them in designated room
« Cleans spots on carpets
« Assists Attendants by emptying trash, takes trash to the compactor
« Cleans offices according to established schedule
« Cleans Reception Desk and back office areas
« Cleans back of the house windows as needed
« Attends all department meetings as scheduled
« Fills Attendant bottles with chemicals according to department guidelines
« Checks all vacuums used by Room Attendants
« Completes in a timely manner all daily cleaning items for the specific public area assigned
« Special projects and other duties as assigned
General
« Promotes and applies teamwork skills at all times
« Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
« Is polite, friendly, and helpful to guests, management and fellow Team Members
« Executes emergency procedures in accordance with hotel standards
« Complies with required safety regulations and procedures
« Attends appropriate hotel meetings and training sessions
« Maintains cleanliness and excellent condition of equipment and work area
« Complies with hotel standards, policies and rules
« Recycles whenever possible
« Remains current with hotel information and changes
« Complies with hotel uniform and grooming standards
Job Specific
« Reports to work as scheduled, in proper uniform, in accordance with the hotel’s personal appearance standards
« Follows OSHA regulations and policies/procedures set forth by Housekeeping department
« Applies excellent guest relations skills when interacting with guests
« Consistently maintains a positive attitude
« Encourages a positive attitude among Team Members
« Anticipates needs, demonstrating sensitivity and responsiveness, ensuring complete satisfaction
« Performs all duties in a timely and professional manner
« Applies teamwork skills at all times
« Cleans/maintains exterior grounds of building, sweeps floors and sidewalks; cleans doors, frames, signs, and windows
« Cleans and dusts lobby areas
« Uses proper chemicals when cleaning as described by the department’s procedures
« Immediately reports maintenance deficiencies, damage, or loss to Housekeeping department
« Turns lost and found items into Housekeeping Manager in accordance with hotel standards
« Cleans and sanitizes assigned public and back of the house areas
« Operates and maintains the following equipment (once trained): vacuums, extractors, burnishing/buffing machines, brooms, wet-vacuums, and upholstery cleaners
« Maintains the highest levels of cleanliness of the following (once trained): carpets, tile, cement, marble, glass, and all other surfaces
« Transfers and stocks all supplies from Receiving as directed
« Ensures that the Housekeeping storeroom is neat, organized, and secure
« Assists in the cleaning and restocking of Room Attendant mobile transports
« Uses glass washer to clean glasses
« Refills all spray bottles with cleaning chemicals
« Wipes down and/or cleans Room Attendant mobile transport equipment
« Cleans chandeliers
« Properly uses and maintains equipment and supplies
« Maintains excellent condition of grounds, floors, carpets, etc.
« Cleans ashtrays and ash urns
« Cleans elevator doors, tracks and foyers
« Washes doors
« Vacuums, sweeps and mops hallways
« Cleans interior windows
« Cleans door jams and fire boxes
« Cleans and mops stairwells, cleans handrails
« Replaces burned out light bulbs according to established procedures
« Moves furniture in rooms as required
« Cleans spots on walls
« Removes room service trays from hallways and stores them in designated room
« Cleans spots on carpets
« Assists Attendants by emptying trash, takes trash to the compactor
« Cleans offices according to established schedule
« Cleans Reception Desk and back office areas
« Cleans back of the house windows as needed
« Attends all department meetings as scheduled
« Fills Attendant bottles with chemicals according to department guidelines
« Checks all vacuums used by Room Attendants
« Completes in a timely manner all daily cleaning items for the specific public area assigned
« Special projects and other duties as assigned
General
« Promotes and applies teamwork skills at all times
« Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
« Is polite, friendly, and helpful to guests, management and fellow Team Members
« Executes emergency procedures in accordance with hotel standards
« Complies with required safety regulations and procedures
« Attends appropriate hotel meetings and training sessions
« Maintains cleanliness and excellent condition of equipment and work area
« Complies with hotel standards, policies and rules
« Recycles whenever possible
« Remains current with hotel information and changes
« Complies with hotel uniform and grooming standards
Within the first 30 days must be able to perform to standard all activities on the New Hire Training Checklist.