The Senior Project Delivery Manager guides a customer through the software adoption journey, and as such, is one of the most critical roles in our organization. More specifically, the Senior Project Delivery Manager understands customers’ operations, understands our product platform, and has the skills to collaborate with a customer and internal Softeon teams with the goal of a successful project implementation and subsequent expansion.

The type of person that is successful in this role is someone that is a problem solver by nature, with a strong growth mindset, and is highly accountable. This person also must guide customers to the answers they seek, via our application, and leverage the expanding enablement technologies we provide. This requires an underlying understanding of our database structures and data flow as our platform processes receipts, orders and shipments.

From a customers’ perspective, the Senior Project Delivery Manager acts as a trusted advisor and is the key resource that helps them drive ROI results. Internally, the role of mentor is key to establishing the next generation of Senior Project Delivery Managers.

NOTE: This position is not static and will be revised as the needs of Softeon Inc.’s business and the Solution Delivery department evolves.

Duties/Responsibilities:
Manage customer projects to meet defined requirements:
• Assess customer business needs and develop appropriate solution.
- Determine customer’s business requirements and lead using the Softeon Challenge-Refine methodology showing how their business requirements will be met.
- Review the RFP requirements and product documentation with the customer to confirm scope of the project
- Collaborate with Project Manager for task assignment, management, and delegation of the project team
• Provide customer consultation.
- Communicate with customers in a direct and honest manner.
- Evaluate recommended solutions based on Softeon applications and customer expectations.
- Assume primary configuration/testing responsibility for all Softeon solutions (WMS, Billing, Labor, etc.)
- Assume primary customer contact/support role for all Softeon solutions being deployed
- Lead discussions on operational improvements.
- Support customer teams to create test scripts.
- Assess readiness and review findings with customer.
• Manage ongoing deployment strategy
- Ensure baselines are appropriately established
- Oversee development and implementation of change documentation or release management policies,
- Monitor testing and defect tracking and approves the release of product revisions to development or production environments.
• Provide timely, high-level estimates of modifications, if required.
• Coordinate on-site training.
- Lead team to establish Train-the-Trainer program to train customer’s warehouse supervisors, as needed, on use of UI screens, radio frequency terminal screens, and reports generated by the application software.
- Support customer to prepare end-user training materials and data
• Lead and mentor project team members.
- Assist functional and technical team members with appropriate techniques required to fulfill project assignments.
- Lead small teams in assignments as directed.
- Groom team resources to attain the next level.
• Provide feedback for team member’s reviews, acting as a mentor to the team.
• Assist in staff building through cooperative recruiting efforts.
• Other duties as assigned.

Education and Experience:
• Proven ability to meet deadlines by multi-tasking and prioritizing.
• Bachelor’s Degree in Computer Science, MIS or related field, or equivalent experience in a technology-related field.
• Minimum of 6 to 8 years relevant experience in software solutions and life cycle, within the supply chain industry.
• Significant knowledge (breadth/depth) of Supply Chain Execution applications (WMS, WES, automation integrations, etc.)
• Excellent problem solving skills, particularly with regard to anticipating and solving problems, issues, or concerns before they occur or become critical.
• Strong written, verbal and non-verbal communication skills with internal and external customers.
• Able to work effectively both alone and in team/cooperative development efforts.
• Able to learn supply chain concepts and progress in technical and general business skills.
• Ability to present complex information to individuals and small groups.
• Ability to conduct effective meetings.

Other Requirements:
• Preferred location in Reston, VA or Atlanta, GA Softeon offices, but will consider remote office.
• Ability to travel up to 50% of the time, annually.